Top Stories

What did you miss? [VIDEO]

22nd February 2018 was the date of UK Complaint Handling Awards 2018. London’s Park Plaza Riverbank was home to almost 500 people who were part of this magnificent event.

The Most Successful People Learn How to Focus on the Positive

If you believe positive things will happen, you will find a way to make this vision a reality.


Tesco Beats Annual Profit Forecast

Tesco beat expectations with a 28 percent rise in full-year profit on Wednesday, helped by a strong end to the year in its home market, underlining the recovery of Britain’s biggest retailer under Chief Executive Dave Lewis.

UK Companies Approach Deadline to Register Gender Pay Gap

Advocates have expressed hope the data will help companies address inequality, but critics call it ‘worse than useless’.

Customer Service

And the Winners Are…

One of the vital events in the UK’s customer service calendar has just finished, with winners celebrating success at the 2018 UK Complaint Handling Awards.

Customer Service Predictions: 7am Is the New 8am and Saturday Is Now a Weekday

The way that customers interact with businesses is far different than it used to be, largely due to rising competition. If people aren’t happy with the way that you speak to them or handle their queries, then they have absolutely no qualms about taking their money elsewhere.

The Most Successful People Learn How to Focus on the Positive

Back in February, our Complaints Handling Awards had some extraordinary guests. One of many was a representative of @PeabodyLDN and she had a lot to say about the event.