Customer Experience

Gen Z is Set to Outnumber Millennials Within a Year

Millennials are about to be surpassed by Generation Z.

Finding Community in Collaboration

As we advance into a world of ever-increasing technology – from Artificial Intelligence and Augmented Reality to 3D printers and driverless cars – we seem to fall into two camps: early adopting enthusiasts and fear-mongering Luddites.

Customer Service

An Expert Eye for Customer Service: Interview with Helen Pettifer

An interview with a customer service expert who is passionate about all aspects of Customer Service. Training provider, Customer Service consultant and public speaker.

Supply Chains to Become Increasingly Customer Centric, According to DHL Report

Supply chains will become increasingly ‘customer-centric’ as a result of the rise in e-commerce, according to the latest DHL Logistics Trend Radar report.

Here’s why complainers can be your best assets: https://t.co/gzcsBA2wcE
Do you have a fantastic customer service story to share?

Enter the UK Complaint Handling Awards and celebrate your complaint handling heroes. https://t.co/5smuEwE1q8

1 day.
5 winners.
10 presentations.
UNLIMITED knowledge and value

Get your tickets ==> https://t.co/mNKYd5YqOq