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Entries Open: UK Business Awards 2019

Entries are now open for the UK Business Awards 2019, which honours the organisations, teams and individuals who are shaping the future of business.

Blog Business Personal Growth

‘Winning Should Mean Win-Win’

This is the first in a series of monthly blogs from our CEO, Neil Skehel, discussing the various aspects of winning. This month, Neil talks about the importance of ‘Win-Win’.

Business

Nikki Moss: Leading the Way from Swindon to Dubai

Personal Growth

5 Ways to Become a Thought Leader in Your Field

Business

Winners and Experiences from UK Complaint Handling Awards 2019

Customer Experience

Focus on Customer Experience as EDAM Group Strives to be the Best

Business

10 Customer Experience Trends Every CMO Must Consider

Who leads customer experience? In many companies it’s the CMO. But just like the CMO’s role, the world of customer experience is constantly evolving. In order to lead a strategic and successful customer experience, the CMO must be aware of changing trends.

Business

7 Amazon-Obsessed Retail Predictions for 2019

Might the new-school goliath (or online bully, depending on your perspective), finally be getting a real kick in the competitive pants next year from old-school brick-and-mortar giant Walmart’s transformative e-commerce moment?

Business

Apple iPhone Sales Off To A Slow Start This Holiday Season

Business

Apple is no Longer World’s Most Valuable Company

iPhone Maker Foxconn will cut $2.9bn in Costs as Tech Gloom Continues

Britain’s Worst and Best Online Retailers Named by Which?

Business Owners, Here’s How To Take Control Of Your Time

5 Ways to Build Your Brand That Aren’t Social Media Marketing

Forget those micro influencers for now! Customer service, a well-thought-out ‘persona’ and a great logo are the tools to focus on.

Sales & Marketing

10 Marketing Tools and Tactics that will Shake up the Industry in 2019

Marketing trends are often fleeting, but that doesn’t mean you shouldn’t at least consider them. While some fade within a few months, others stick—and implementing the right ones can do wonders for your business.

Sales & Marketing

Why Simple and Strategic Promotions are Powerful Sales and Marketing Tools

Sales & Marketing

Electric Car Sales Set to Rise Dramatically in 2019

Three Technology Trends that will Redefine Marketing in 2019

Microsoft has been Quietly Hiding $10 Gift Cards in its Email Blasts

What did the Brits search for most in 2018?

Six Content Marketing Trends for 2019

Customer Experience

Focus on Customer Experience as EDAM Group Strives to be the Best

Delivering an exemplary experience at every point in the customer journey is what makes us the market leader – people are at the heart of all we do.

Customer Experience

Empowering your Team to Deliver Kick-Ass Customer Experience

Empowering contact center agents depends upon three key factors: engagement, communication, and feedback.

Customer Experience

2019 UK Customer Experience Awards: Celebrating a Decade of Excellence

Customer Experience

Google’s new Chrome Extension Warns you about Stolen Passwords

Google Chrome to get Warnings for ‘lookalike URLs’

Customer Service

Talkdesk Raises $100 Million to Make Customer Service Less Terrible

Using cloud technology and machine learning, the startup is said to hit a more than $1 billion valuation.

Customer Service

An Expert Eye for Customer Service: Interview with Helen Pettifer

An interview with a customer service expert who is passionate about all aspects of Customer Service. Training provider, Customer Service consultant and public speaker.

Customer Service

Supply Chains to Become Increasingly Customer Centric, According to DHL Report

Customer Service

3 Solutions for Overwhelmed Customer Service

Resolver will return as a partner of the UK Complaint Handling Awards

And the Winners Are…

Customer Service Predictions: 7am Is the New 8am and Saturday Is Now a Weekday

Why Being Connected To Your Customers Is Not Enough

Awards International @awardsinter·

22 Mar

Did you know that attendees at the @UKCHAwards 2019 donated over £3000 to @barnardos! Last year we managed to collect over £20 000 and have raised over £100 000 since we started our relationship with them!
Like Barnardo’s, we believe in every child! 👦👧
#CHA19 #ComplaintHandling

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Awards International @awardsinter·

21 Mar

Quote of the day 💡 #WorldDownSyndromeDay

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