Sales and Marketing

What did the Brits search for most in 2018?

GOOGLE has revealed what Brits searched for most in 2018 – and there are some surprises.

Six Content Marketing Trends for 2019

Content marketing is one of the most rapidly changing areas in any industry. As such, it’s imperative to stay up to date on the latest content marketing trends if you’re looking to stay competitive in the marketplace.

Customer Service

Talkdesk Raises $100 Million to Make Customer Service Less Terrible

Using cloud technology and machine learning, the startup is said to hit a more than $1 billion valuation.

An Expert Eye for Customer Service: Interview with Helen Pettifer

An interview with a customer service expert who is passionate about all aspects of Customer Service. Training provider, Customer Service consultant and public speaker.

Want to have an award-winning year and learn from CX experts?
Our ➡️events calendar is now available, so check it out and make 2⃣0⃣1⃣9⃣ your best yet!
Link for Awards International 2019 calendar! ✔️

#award #customerexperience

Amanda Redhead from @bt_uk (Business Complaints and Operational Excellence), and Shirley Lee – Head of Complaints – are talking about the journey they went on to improve their “Customers Complaints”.
#WWCH #complainthandlingconference #CX #awardsinternational