Customer Experience

Gen Z is Set to Outnumber Millennials Within a Year

Millennials are about to be surpassed by Generation Z.

Finding Community in Collaboration

As we advance into a world of ever-increasing technology – from Artificial Intelligence and Augmented Reality to 3D printers and driverless cars – we seem to fall into two camps: early adopting enthusiasts and fear-mongering Luddites.

Customer Service

An Expert Eye for Customer Service: Interview with Helen Pettifer

An interview with a customer service expert who is passionate about all aspects of Customer Service. Training provider, Customer Service consultant and public speaker.

Supply Chains to Become Increasingly Customer Centric, According to DHL Report

Supply chains will become increasingly ‘customer-centric’ as a result of the rise in e-commerce, according to the latest DHL Logistics Trend Radar report.

The new #partnership will see the @CXPA_Assoc work alongside @awardsinter UK and @AwardsIntl UAE in hosting their flagship #awards events, as well as an upcoming London #conference focussing on the exciting #future of the #CX #industry. Read more:

Success is almost totally dependent upon drive and persistence. The extra energy required to make another effort or try another approach is the secret of winning.
15 winners are ready to share their secrets through 15 presentations!