Customer Experience

Finding Community in Collaboration

As we advance into a world of ever-increasing technology – from Artificial Intelligence and Augmented Reality to 3D printers and driverless cars – we seem to fall into two camps: early adopting enthusiasts and fear-mongering Luddites.

Why you should Invest in UX Research

Digital channels, such as your website, are often people’s first touchpoint to your business and gives an initial impression of your brand.

Customer Service

An Expert Eye for Customer Service: Interview with Helen Pettifer

An interview with a customer service expert who is passionate about all aspects of Customer Service. Training provider, Customer Service consultant and public speaker.

Supply Chains to Become Increasingly Customer Centric, According to DHL Report

Supply chains will become increasingly ‘customer-centric’ as a result of the rise in e-commerce, according to the latest DHL Logistics Trend Radar report.

Join Ben Whitter @TsunamiLeader Chairman of @UKEXAwards and Founder of #WEEI, to hear his thoughts on the importance of EX at ‘Winning with Compliant Handling’ conference. Ben operates globally at the forefront of the #employeeexperience movement. Tickets:

.@FDMGroup host the upcoming #WWEX conference and Lara Plaxton, UK Head of #HR, discusses Holistic Employee Experience Design and having a more in-depth understanding of how #employees emotionally connect with our organisations. Secure your place here