Top Stories

The Search for Exceptional Customer Engagement: Breaking Down Barriers Between the Front, Middle and Back Offices

As the battle for competitive advantage becomes fiercer, maintaining positive customer engagement is crucial to any organisation worth its salt.

5 Content Marketing Trends to Watch in 2019

The marketing world is changing every day. New tools and technologies emerge, fresh thinkers put new spins on old tactics, and the bar for quality continues to rise as audiences everywhere are exposed to more content in a day than they could possibly process.

Business

Tesla Worker Says Musk Summoned Him to Meeting, Ripped Union

A Tesla Inc. employee testified Monday that he was summoned into a meeting last year in which Elon Musk told him that UAW representation would leave him voiceless, but that the automaker would let workers have it if their safety concerns weren’t addressed.

Websites of Kinder Chocolate Banned over ads Targeting Children

UK advertising watchdog says firm broke rules on junk food promotion by using games and videos of toys for toddlers

Sales and Marketing

5 Content Marketing Trends to Watch in 2019

The marketing world is changing every day. New tools and technologies emerge, fresh thinkers put new spins on old tactics, and the bar for quality continues to rise as audiences everywhere are exposed to more content in a day than they could possibly process.

Tips and Tricks for Capturing Holiday Shoppers Early

In just a couple of months, snow will be on the ground, people will be singing holiday cheers, and businesses will be competing for holiday customers.

Customer Experience

The Search for Exceptional Customer Engagement: Breaking Down Barriers Between the Front, Middle and Back Offices

As the battle for competitive advantage becomes fiercer, maintaining positive customer engagement is crucial to any organisation worth its salt.

7 Most Common Customer Pain Points and How to Fix Them

Customers expect more from today’s small businesses than ever before. Here’s the 7 most common customer pain points and how to fix them.

Customer Service

Talkdesk Raises $100 Million to Make Customer Service Less Terrible

Using cloud technology and machine learning, the startup is said to hit a more than $1 billion valuation.

An Expert Eye for Customer Service: Interview with Helen Pettifer

An interview with a customer service expert who is passionate about all aspects of Customer Service. Training provider, Customer Service consultant and public speaker.

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