Sales and Marketing

Uber’s Secret Restaurant Empire

The incredible growth of the food delivery business has led to some unconventional arrangements.

5 Content Marketing Trends to Watch in 2019

The marketing world is changing every day. New tools and technologies emerge, fresh thinkers put new spins on old tactics, and the bar for quality continues to rise as audiences everywhere are exposed to more content in a day than they could possibly process.

Customer Experience

2018 People’s Choice Awards: Complete Winners List

The 2018 People’s Choice Awards were certainly one for the books, with inspiring winners like girl power’s very own Victoria Beckham and blockbuster hits “Avengers: Infinity War” and “Black Panther” taking home major awards.

The Search for Exceptional Customer Engagement: Breaking Down Barriers Between the Front, Middle and Back Offices

As the battle for competitive advantage becomes fiercer, maintaining positive customer engagement is crucial to any organisation worth its salt.

Customer Service

Talkdesk Raises $100 Million to Make Customer Service Less Terrible

Using cloud technology and machine learning, the startup is said to hit a more than $1 billion valuation.

An Expert Eye for Customer Service: Interview with Helen Pettifer

An interview with a customer service expert who is passionate about all aspects of Customer Service. Training provider, Customer Service consultant and public speaker.

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