Cart

Top Stories

Employees

Finalists Spotlight: Geeks Ltd – Best Company To Work For (SME)

We talked to Mark Saunders of Geeks Ltd about our upcoming Employee Experience Awards
Business

Finalists Announced: UK Digital Experience Awards 2019

Who’s been shortlisted? Find out here!
Business

Seven Customer Experience Horror Stories

Customer Experience

International Customer Experience, Part One – The Netherlands

Customer Experience

The 3 Best April Fool’s Pranks of 2019

BusinessCustomer ExperienceSales & Marketing

Awards International at the B2B Marketing Expo

Business

BusinessDigital

UKDXA: Two Profiles in Excellence

We look at two examples of companies that have delivered outstanding digital and business results for their clients.
Business

10 Customer Experience Trends Every CMO Must Consider

Who leads customer experience? In many companies it’s the CMO. But just like the CMO’s role, the world of customer experience is constantly evolving. In order to lead a strategic and successful customer experience, the CMO must be aware of changing trends.
Business

7 Amazon-Obsessed Retail Predictions for 2019

Business

Apple iPhone Sales Off To A Slow Start This Holiday Season

Apple is no Longer World’s Most Valuable Company

iPhone Maker Foxconn will cut $2.9bn in Costs as Tech Gloom Continues

Britain’s Worst and Best Online Retailers Named by Which?

Categories

Sales and Marketing

BusinessCustomer ExperienceSales & Marketing

Awards International at the B2B Marketing Expo

We’ve just got back into the office after two days at the ExCel Centre – what did we learn at the B2B Marketing Expo?
Sales & Marketing

5 Ways to Build Your Brand That Aren’t Social Media Marketing

Forget those micro influencers for now! Customer service, a well-thought-out ‘persona’ and a great logo are the tools to focus on.
Sales & Marketing

10 Marketing Tools and Tactics that will Shake up the Industry in 2019

Sales & Marketing

Why Simple and Strategic Promotions are Powerful Sales and Marketing Tools

Electric Car Sales Set to Rise Dramatically in 2019

Three Technology Trends that will Redefine Marketing in 2019

Microsoft has been Quietly Hiding $10 Gift Cards in its Email Blasts

What did the Brits search for most in 2018?

Customer Experience

Customer Experience

International Customer Experience, Part One – The Netherlands

Customer Experience

The 3 Best April Fool’s Pranks of 2019

Which companies were most successful in sharing a hoax on April 1st?
BusinessCustomer ExperienceSales & Marketing

Awards International at the B2B Marketing Expo

BusinessCustomer ExperienceCustomer ServiceDigital

What CX Professionals Can Learn From Amazon

Focus on Customer Experience as EDAM Group Strives to be the Best

Customer Service

BusinessCustomer ServiceEmployees

Lessons in Employee Experience

We profile two winners from last year’s Employee Experience Awards to see what was special about their initiatives.
BusinessCustomer ExperienceCustomer ServiceDigital

What CX Professionals Can Learn From Amazon

Amazon is a ‘Customer-Obsessed’ company that has become one of the largest in the world. What can we learn from them?
Customer Service

Talkdesk Raises $100 Million to Make Customer Service Less Terrible

Customer Service

An Expert Eye for Customer Service: Interview with Helen Pettifer

Supply Chains to Become Increasingly Customer Centric, According to DHL Report

3 Solutions for Overwhelmed Customer Service

Resolver will return as a partner of the UK Complaint Handling Awards

And the Winners Are…

Personal Growth

BlogBusinessPersonal Growth

‘Winning Should Mean Win-Win’

This is the first in a series of monthly blogs from our CEO, Neil Skehel, discussing the various aspects of winning. This month, Neil talks about the importance of ‘Win-Win’.
Personal Growth

5 Ways to Become a Thought Leader in Your Field

As a wise man once said: ‘Knowledge is knowing tomato is a fruit. Wisdom is not putting it in a fruit salad.’
Personal Growth

6 Ways Top CEOs Beat Procrastination

Personal Growth

Everything we know about the 91st Academy Awards

Microsoft will Start Warning Mobile Edge Users about Fake News

7 Reasons Your Employees are Unhappy and What to do About it

The 75-year-old founder named Britain’s ‘best’ Entrepreneur

Halloween Spending Statistics, Trends, and Fun Facts