Customer Experience

Finding Community in Collaboration

As we advance into a world of ever-increasing technology – from Artificial Intelligence and Augmented Reality to 3D printers and driverless cars – we seem to fall into two camps: early adopting enthusiasts and fear-mongering Luddites.

Why you should Invest in UX Research

Digital channels, such as your website, are often people’s first touchpoint to your business and gives an initial impression of your brand.

Customer Service

An Expert Eye for Customer Service: Interview with Helen Pettifer

An interview with a customer service expert who is passionate about all aspects of Customer Service. Training provider, Customer Service consultant and public speaker.

Supply Chains to Become Increasingly Customer Centric, According to DHL Report

Supply chains will become increasingly ‘customer-centric’ as a result of the rise in e-commerce, according to the latest DHL Logistics Trend Radar report.

Our Road Back to Basics. See how @stwater came together as a dynamic team to develop a project to improve #customerexperience. Since the project started, they’ve seen a fantastic reduction in stage 1 complaints. Find out the full story on 20th September:


Keeping your most loyal customers. #Loyalty begins when something goes wrong and not when something works. In this session James Walker from @resolvercouk will explore the modern #customer journey. Secure your conference place here: #b2b #b2c #business