Customer Experience

Why you should Invest in UX Research

Digital channels, such as your website, are often people’s first touchpoint to your business and gives an initial impression of your brand.

Airbnb’s Playful New Font “Cereal”

Following in the footsteps of companies like Netflix, which recently ditched Gotham in favour of its own Netflix Sans typeface, Airbnb has partnered with font aficionados Dalton Maag to create “Cereal”.

Customer Service

And the Winners Are…

One of the vital events in the UK’s customer service calendar has just finished, with winners celebrating success at the 2018 UK Complaint Handling Awards.

Customer Service Predictions: 7am Is the New 8am and Saturday Is Now a Weekday

The way that customers interact with businesses is far different than it used to be, largely due to rising competition. If people aren’t happy with the way that you speak to them or handle their queries, then they have absolutely no qualms about taking their money elsewhere.

UK Employee Experience Awards 2018: Winners Honoured in London

#UKEXAwards #EmployeeExperience

Are your Maths Skills up to Scratch on National Numeracy Day?