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The Search for Exceptional Customer Engagement: Breaking Down Barriers Between the Front, Middle and Back Offices

As the battle for competitive advantage becomes fiercer, maintaining positive customer engagement is crucial to any organisation worth its salt.

Sales & Marketing

5 Content Marketing Trends to Watch in 2019

The marketing world is changing every day. New tools and technologies emerge, fresh thinkers put new spins on old tactics, and the bar for quality continues to rise as audiences everywhere are exposed to more content in a day than they could possibly process.

Customer Experience

7 Most Common Customer Pain Points and How to Fix Them

Business

Google Plus is Being Shuttered – Why?

Customer Service

Talkdesk Raises $100 Million to Make Customer Service Less Terrible

Business

The Importance of Nurturing Entrepreneurship to Support Creativity and Innovation in Business

Business

Tesla Worker Says Musk Summoned Him to Meeting, Ripped Union

A Tesla Inc. employee testified Monday that he was summoned into a meeting last year in which Elon Musk told him that UAW representation would leave him voiceless, but that the automaker would let workers have it if their safety concerns weren’t addressed.

Business

Websites of Kinder Chocolate Banned over ads Targeting Children

UK advertising watchdog says firm broke rules on junk food promotion by using games and videos of toys for toddlers

Business

UK Inflation Hits Six-month High of 2.7%

Business

Toshiba in Talks with Brookfield Over Sale of UK Nuclear Unit

The Three Fundamentals of Small Business Success

What Happens After China Surpasses the US Economy?

Facebook Watch Video Service Launches Worldwide

5 Content Marketing Trends to Watch in 2019

The marketing world is changing every day. New tools and technologies emerge, fresh thinkers put new spins on old tactics, and the bar for quality continues to rise as audiences everywhere are exposed to more content in a day than they could possibly process.

Sales & Marketing

Tips and Tricks for Capturing Holiday Shoppers Early

In just a couple of months, snow will be on the ground, people will be singing holiday cheers, and businesses will be competing for holiday customers.

Sales & Marketing

Shipping Options Influence Gen Z Consumers

Sales & Marketing

Instagram Founders Quit Amid Suspected Clash with Zuckerberg

Scottish Gin Society Criticised By Advertising Watchdog Over Memes

Marketing and Lead Generation Inspiration From Apple, the First Trillion-Dollar Company

Is AI the Silver Bullet for Cybersecurity Challenges?

Spam is Still a Popular Choice for Online Criminals

Customer Experience

The Search for Exceptional Customer Engagement: Breaking Down Barriers Between the Front, Middle and Back Offices

As the battle for competitive advantage becomes fiercer, maintaining positive customer engagement is crucial to any organisation worth its salt.

Customer Experience

7 Most Common Customer Pain Points and How to Fix Them

Customers expect more from today’s small businesses than ever before. Here’s the 7 most common customer pain points and how to fix them.

Customer Experience

Gen Z is Set to Outnumber Millennials Within a Year

Customer Experience

Finding Community in Collaboration

Why you should Invest in UX Research

Customer Service

Talkdesk Raises $100 Million to Make Customer Service Less Terrible

Using cloud technology and machine learning, the startup is said to hit a more than $1 billion valuation.

Customer Service

An Expert Eye for Customer Service: Interview with Helen Pettifer

An interview with a customer service expert who is passionate about all aspects of Customer Service. Training provider, Customer Service consultant and public speaker.

Customer Service

Supply Chains to Become Increasingly Customer Centric, According to DHL Report

Customer Service

3 Solutions for Overwhelmed Customer Service

Resolver will return as a partner of the UK Complaint Handling Awards

And the Winners Are…

Customer Service Predictions: 7am Is the New 8am and Saturday Is Now a Weekday

Why Being Connected To Your Customers Is Not Enough

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UK CHAwards @UKCHAwards·

19 Oct

Who enters the @UKCHAwards? What does an award-winning entry look like? What ROI can the awards bring? These are just some of the questions we will answer in our #webinar ‘An Introduction to the UK Complaint Handling Awards’ on Tue 23rd Oct! Register now: https://t.co/xVFZNOFGLF

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Retweet on Twitter Awards International Retweeted

UK CHAwards @UKCHAwards·

18 Oct

ONLY 2 DAYS left to secure your complaint handling nomination for the early bird price! Save £100 off your @UKCHAwards entry now before midnight this Friday 19th October. Save now, submit later! Click here for details and to enter online now: https://t.co/fWBtsMEQAs

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