Top Stories

Glassdoor’s Best 30 CEOs in UK

Glassdoor’s list includes some huge international names, like Facebook CEO Mark Zuckerberg, but also a large number of bosses of smaller, less well-known companies.

Microsoft CEO Downplays ICE Contract in Email to Employees

Microsoft CEO Satya Nadella downplayed his company’s work with U.S. Immigration and Customs Enforcement in a company-wide email sent this evening, saying that Microsoft’s contract with ICE deals only with email, calendar, and messaging—not with separating children from their parents.

Customer Experience

Why you should Invest in UX Research

Digital channels, such as your website, are often people’s first touchpoint to your business and gives an initial impression of your brand.

Airbnb’s Playful New Font “Cereal”

Following in the footsteps of companies like Netflix, which recently ditched Gotham in favour of its own Netflix Sans typeface, Airbnb has partnered with font aficionados Dalton Maag to create “Cereal”.

Customer Service

3 Solutions for Overwhelmed Customer Service

Are your agents struggling to keep up with the pace? Customers coming at you all over the place, and your customer service team feels overwhelmed and needs to work over time?

Resolver will return as a partner of the UK Complaint Handling Awards

Online complaint tool Resolver will return as a partner of the UK Complaint Handling Awards when the gala event is hosted in London in 2019.

Join @donna_awards on her free webinar 11am 27th June where she will teach you how to create a World Class Awards Presentation! Register your interest here

Personal Growth