Top Stories

Data Breach Affecting 5.9M Payment Cards, 105k of Which Were Compromised

European electronics and telecoms retailer Dixons Carphone has revealed a hack of its systems in which the intruder/s attempted to compromise 5.9 million payment cards.

3 Solutions for Overwhelmed Customer Service

Are your agents struggling to keep up with the pace? Customers coming at you all over the place, and your customer service team feels overwhelmed and needs to work over time?

Customer Experience

Why you should Invest in UX Research

Digital channels, such as your website, are often people’s first touchpoint to your business and gives an initial impression of your brand.

Airbnb’s Playful New Font “Cereal”

Following in the footsteps of companies like Netflix, which recently ditched Gotham in favour of its own Netflix Sans typeface, Airbnb has partnered with font aficionados Dalton Maag to create “Cereal”.

Customer Service

3 Solutions for Overwhelmed Customer Service

Are your agents struggling to keep up with the pace? Customers coming at you all over the place, and your customer service team feels overwhelmed and needs to work over time?

Resolver will return as a partner of the UK Complaint Handling Awards

Online complaint tool Resolver will return as a partner of the UK Complaint Handling Awards when the gala event is hosted in London in 2019.

Resolver will return as a partner of the UK Complaint Handling Awards https://t.co/VMDDwhU4zF

A British Plumber May Show Uber the Future of Employment https://t.co/9foz6PVzep

Personal Growth