Top Stories

Entries Open: UK Business Awards 2019

Entries are now open for the UK Business Awards 2019, which honours the organisations, teams and individuals who are shaping the future of business.

‘Winning Should Mean Win-Win’

This is the first in a series of monthly blogs from our CEO, Neil Skehel, discussing the various aspects of winning. This month, Neil talks about the importance of ‘Win-Win’.

Business

10 Customer Experience Trends Every CMO Must Consider

Who leads customer experience? In many companies it’s the CMO. But just like the CMO’s role, the world of customer experience is constantly evolving. In order to lead a strategic and successful customer experience, the CMO must be aware of changing trends.

7 Amazon-Obsessed Retail Predictions for 2019

Might the new-school goliath (or online bully, depending on your perspective), finally be getting a real kick in the competitive pants next year from old-school brick-and-mortar giant Walmart’s transformative e-commerce moment?

Sales and Marketing

Customer Experience

Customer Service

Talkdesk Raises $100 Million to Make Customer Service Less Terrible

Using cloud technology and machine learning, the startup is said to hit a more than $1 billion valuation.

An Expert Eye for Customer Service: Interview with Helen Pettifer

An interview with a customer service expert who is passionate about all aspects of Customer Service. Training provider, Customer Service consultant and public speaker.

Did you know that attendees at the @UKCHAwards 2019 donated over £3000 to @barnardos! Last year we managed to collect over £20 000 and have raised over £100 000 since we started our relationship with them!
Like Barnardo’s, we believe in every child! 👦👧
#CHA19 #ComplaintHandling

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