Sales and Marketing

Electric Car Sales Set to Rise Dramatically in 2019

Electric car sales are set to rise dramatically in 2019 as rapid growth in the sector is expected to continue.

Three Technology Trends that will Redefine Marketing in 2019

Today, consumers and business buyers alike expect convenient, relevant, and responsive engagement across every interaction. In the age of the connected customer, marketers — with their deep understanding of customer needs and behavior — are well positioned to take a lead on these broader customer experience initiatives.

Customer Experience

What is the Power of One Customer?

At face value, the power of one customer seems rather insignificant. After all, one customer making a single transaction certainly will not make the difference between the success and failure of a small business. On the other hand, can one transaction truly make a difference?

Customer Service

Talkdesk Raises $100 Million to Make Customer Service Less Terrible

Using cloud technology and machine learning, the startup is said to hit a more than $1 billion valuation.

An Expert Eye for Customer Service: Interview with Helen Pettifer

An interview with a customer service expert who is passionate about all aspects of Customer Service. Training provider, Customer Service consultant and public speaker.

Meet 🔺Helen Ginman🔺, Founder & CEO of Positive Mental Health & Wellbeing – Because It Matter. She will be one of our #judges at the upcoming @UKEXAwards 2019 in May!!
#EXA19 #EmployeeExperience #awardsinternational

We’re very proud to see our Director of Learning & Development Elouise Leonard-Cross (@ElouiseL_C) join the judging panel of the 2019 @UKEXAwards