Almost half of UK workers (47 percent) spend the majority of their time feeling overwhelmed by their workloads, while 85 percent say that work is causing them stress, according to research from employee experience company Qualtrics.
The way that customers interact with businesses is far different than it used to be, largely due to rising competition. If people aren’t happy with the way that you speak to them or handle their queries, then they have absolutely no qualms about taking their money elsewhere.
Essentially, EI is a collection of mental and emotional skills. Therefore, to train EI, all you have to do is to train your mind to acquire those skills. In Search Inside Yourself, we do that in 3 steps.