Top Stories

Everything we know about the 91st Academy Awards

Although the Oscars are still several weeks away, the nominations are in and speculation is rife as to who will walk away with the top prizes.

10 Marketing Tools and Tactics that will Shake up the Industry in 2019

Marketing trends are often fleeting, but that doesn’t mean you shouldn’t at least consider them. While some fade within a few months, others stick—and implementing the right ones can do wonders for your business.

Business

7 Amazon-Obsessed Retail Predictions for 2019

Might the new-school goliath (or online bully, depending on your perspective), finally be getting a real kick in the competitive pants next year from old-school brick-and-mortar giant Walmart’s transformative e-commerce moment?

Apple iPhone Sales Off To A Slow Start This Holiday Season

The day after the keynote address, Consumer Purchase Intent Data was already telling us that Apple was going to have a very rough road ahead of it.

Sales and Marketing

10 Marketing Tools and Tactics that will Shake up the Industry in 2019

Marketing trends are often fleeting, but that doesn’t mean you shouldn’t at least consider them. While some fade within a few months, others stick—and implementing the right ones can do wonders for your business.

Why Simple and Strategic Promotions are Powerful Sales and Marketing Tools

Every business wants to get attention. But there are two types of attention: the kind you want, where everybody’s saying how great your company is, and the kind that makes you want to lock your doors, draw the blinds and hope everybody stops noticing you.

Customer Experience

Customer Service

Talkdesk Raises $100 Million to Make Customer Service Less Terrible

Using cloud technology and machine learning, the startup is said to hit a more than $1 billion valuation.

An Expert Eye for Customer Service: Interview with Helen Pettifer

An interview with a customer service expert who is passionate about all aspects of Customer Service. Training provider, Customer Service consultant and public speaker.

The #CustomerExperienceAwards are now open! What better way to celebrate your CX achievements than with these coveted awards.
Looking forward to helping many more exciting projects and teams receive the recognition the deserve in 2019. 🍾🍾🍾 https://t.co/9YIxURBRiw

Love your customers, love yourself! On this special #Valentinesday we are happy to announce that the @UKCXAwards is open for entries! If you #love your customers too, enhance your #customerexperience and celebrate your hard work and achievements with us. https://t.co/aUr132ZOye