Resolver, which since its conception in 2014 has grown to become the premier online complaints portal in the UK, was among the partners which helped Awards International host the 2018 awards back in February.
The annual event has become one of the most significant dates in the UK’s customer service calendar and honours the organisations and individuals that show exceptional skills when dealing with complaints.
Thanks to the growth of digital platforms allowing customers direct access to complaint handlers on a 24/7 basis, such as social media, the awards have become even more relevant.
At the 2018 awards in London’s Park Plaza hotel, some of the biggest brands in the UK took to the stage to accept accolades, including Virgin Money, HSBC, Thomas Cook, and Giffgaff.
Their presentations on the day were thoroughly scrutinised by a judging panel comprising some of Britain’s sharpest customer service professionals.
Entries for the 2019 awards will open on June 11.
Speaking about his firm’s ongoing partnership with the event, Resolver Founder and CEO James Walker said:
“We are delighted to be renewing our partnership again with the UK Complaint Handling Awards.
“Having partnered with them previously we saw a great turn out with the number of businesses that received well-deserved recognition. We are excited to see what the next set of awesome nominees will bring with their level of customer service. Bring it on!”
Awards International CEO Neil Skehel added:
“It is a pleasure to welcome back Resolver as one of our esteemed partners at the UK Complaint Handling Awards. They are a name that consumers can trust to help ensure their voice is heard among the big brands, and it is thanks to platforms such as Resolver that the customer today has more power than at any stage in history.”