DXA Finalists Spotlight – OneSpan

Thomas FairbairnJune 12, 20195min0
The next in our series of Finalist Spotlights, I caught up with David Fletcher, VP of Sales at OneSpan, to discuss their involvement in the upcoming UK Digital Experience Awards.

The UK Digital Experience Awards is exactly one month away!

On 12th July, hundreds of Finalists will arrive at the Park Plaza Riverbank in London, for the chance to present their initiatives in front of the judges, network with other professionals and attend the Awards ceremony in the afternoon.

I talked with David Fletcher, VP of Sales at OneSpan, and discussed their expectations for the upcoming Awards as part of our Finalists Spotlight series.

Finalists Spotlight - OneSpanA respected cybersecurity company, OneSpan offer a range of products that help users stay secure online, ranging from biometric identification to fraud analysis – – to name just a few. As David explained in more detail:

OneSpan helps banks and financial institutions protect their customers from digital fraud by establishing trust in people’s identities, their devices, and transactions, throughout the digital journey. We specialise in digital identity and anti-fraud solutions that create exceptional and secure consumer experiences, and we do this while minimising exposure to fraud and meeting compliance requirements. That’s why more than half of the world’s top 100 financial institutions and thousands of other businesses trust OneSpan for their toughest and highest volume B2C and enterprise use cases.

Their initiative

Given the range of products and services they offer, I was keen to know which particular initiative OneSpan will be presenting at the Awards. David informed me that they will be discussing their Secure Agreement Automation service.

For those, like me, that aren’t familiar with this concept, David elaborated: ‘The Secure Agreement Automation reduces account opening fraud by automating new customer acquisition and positively identifying qualified customers during the application process. This is accomplished through an identity verification hub that will offer multiple ID verification checks, including credit checks, multifactor authentication, and biometrics checks like facial recognition. The result will be reduced false positives and the ability to significantly reduce consumer abandonment rates, which currently range between 65% and 95% for financial institutions.

This struck me as an impressive suite of technological services that could really assist customers in the ongoing struggle against cybercriminals. I am intrigued to see what the independent judging panel in the Financial Services category make of this initiative.

The Awards


Finalists Spotlight - Open PresentationsPresenting their initiative isn’t the only reason that OneSpan are looking forward to the Awards. They are also excited about the Open Presentations they can watch on the day. It’s a chance to see how other companies are defining excellence in digital experience, and a highly educational experience for everyone involved. David said he was ‘looking forward to seeing what other vendors are demonstrating, especially in the Financial Services category, as we live and breath the digital innovation and customer-centric culture that surrounds financial services. I’m also looking forward to watching several different finalists in other categories, including Best Mobile Strategy and Best Online User Experience.

OneSpan would obviously like to win, but they realise that coming this far is already a huge achievement and emphasise the co-operation that made this initiative possible:


All the Finalists are winners in my opinion and we should all be proud of the recognition we’ve received from the UK Digital Experience Awards and judges. I’d also like to recognise our customer Motonovo, who participated in and championed this initiative. By engaging with OneSpan, Motonovo has fully digitised the end-to-end agreement process, ensuring every customer follows a mandated, compliant digital journey.

I’d like to wish OneSpan the very best of luck at the UK Digital Experience Awards in July. You can book your tickets here.


We are also currently accepting entries for the UK Customer Experience Awards – enter today!

To read more insight, comment and news from Awards International, click here


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Thomas Fairbairn

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