We’re delighted to announce the full list of companies that will be speaking at this year’s Winning With Complaint Handling Conference.
These six companies all won at the UK Complaint Handling Awards 2019, and they’ll be bringing their award-winning expertise to this event. Each company will speak for 15 minutes, followed by 15 minutes of questions.
Here’s what lies in store.
The outsourcing and professional services firm won in the Customer Relations and Remediation category at this year’s Awards, and their presentation will discuss the use of cutting-edge analytics to find swift, effective solutions to remediation problems.
Winners of Best Complaint Handling Team of the Year, Three UK will discuss the importance of ‘complaint handling heroes who work consistently to raise standards and provide outstanding customer service.’
Focusing on how their people-centric culture is helping them become the UK’s best-loved brand by 2022, Three UK’s presentation is not to be missed.
One of the world’s largest banks, HSBC won this year in the Product & Service Improvement Category. They will focus on fixing the root causes of complaints, and how this preventative approach helped them reduce complaints by 70%.
As managers of the water and wastewater networks in North West England, United Utilities impressed the judges in the Most Improved Complaint Handling – Customer Centric category.
The presentation will give insights into their Service Recovery team, whose proactive attitude, quick response and willingness to learn help United Utilities turn their complaint handling strategy around.
The medical insurer was the Gold Winner in the Complaint Management Process (B2C) category.
They will discuss how they incorporated customer feedback into improved complaint handling, and how they transformed their organisational culture to be more customer centric.
As Gold Winners in Customer Insight Strategy, Firstsource will share their technological expertise and discuss their partnership with NOW TV. In particular, they will focus on the innovative speech and text analytics they used to gain more precise customer insights.
Each of these companies brings something unique to the conference; together, they give a comprehensive picture of dealing with customer complaints in 2019.
At the conference, you can also look forward to:
- A fully interactive experience – vote on conversation topics and put questions to the panellists using the Slido app.
- Ample opportunities for networking throughout the day, with four short breaks and one longer break for brunch.
- Attendees from a variety of economic sectors.
This promises to be a very special event. We look forward to seeing you there!
The Winning With Complaint Handling Conference is on 25th September. Book your tickets here.
For more customer service stories from Awards International, click here.