Venue Announced: International Customer Experience Awards

Thomas FairbairnAugust 21, 20193min0

On 21st November, we’re holding the second International Customer Experience Awards (ICXA), and we’ve just confirmed our venue!

The event will be held at the Novotel Amsterdam City Hotel in – you guessed it! – Amsterdam.

Amsterdam is the perfect location to host these Awards. It is famous worldwide for its history of trade, and for its Amsterdam Zuid business district, where the ICXA will be held.

The location could not be better – for all our international guests, it’s a 15-minute journey from Schipol International Airport, and a five-minute walk from Amsterdam RAI station. From downtown Amsterdam, it’s just 20 minutes on the Metro.

Located a stone’s throw from the Amstelpark, it has outstanding conferencing facilities, ideally suited to our unique requirements. We have booked 17 meeting rooms and have also booked the capacious ballroom, which can seat up to 500 people for the Awards ceremony and gala dinner in the evening.


Celebrating International Customer Experience

This year, we’re welcoming representatives from 67 companies to the ICXA – a 30% increase on last year.

Our guest can expect to enjoy:

  • A full-day event: Finalists present their initiatives throughout the day, then enjoy a three-course dinner and Awards ceremony in the evening.
  • Open presentations: many companies allow others to sit in on their presentations, meaning you can see how top companies are approaching customer experience.
  • Networking opportunities with CX professionals from all over the world.
  • The fairest Awards: every Finalist receives a detailed feedback report after the event, containing their scores and how they compared to others in their category.

Sponsorship Opportunities

We’re still accepting offers to sponsor the Awards. This is the perfect way to raise your organisation’s profile on a global scale, while associating your brand with outstanding achievements in customer experience. To find out more about the various ways you can get involved, please contact Aleksandar Ilic on 02032860544 or email

We’re really looking forward to November, and we can’t wait to see you there!

To book your table at the International Customer Experience Awards, click here

For more customer experience stories from Awards International, click here

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Thomas Fairbairn

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