Yesterday at Wembley Stadium, we enjoyed our biggest and best UK Customer Experience Awards yet!
Click here to see the full list of winners.
Special congratulations must go to Solus Accident and Repair Centres. They took home the Overall Winner prize, which is awarded to the entry with the highest overall score.
With 852 guests (including 145 judges) in attendance, it was an extraordinary celebration of the advances made in customer experience over the past year, and the standard of competition was exceptionally high.
Throughout the day, Finalists presented their initiatives in front of the judging panels. Many of these presentations were open to spectators, so our guests made the most of the opportunity to learn how other companies developed outstanding CX strategies.
There was a dedicated networking area where guests from all sectors of the economy shared ideas about how to further improve the customer experience, forging new business connections as they did so.
And then in the evening, all our guests enjoyed a glamorous awards ceremony. Ian Golding, world expert in customer experience, did a great job of hosting the event: there were lots of awards to give out, and he did a great job of keeping the audience engaged throughout.
After the winners in each category had been announced, it was time for our special musical guest – Heather Small. Her set was incredibly uplifting and got everybody moving! After that, the DJ took over and provided the soundtrack to the dancefloor until 1AM.
Once again, thank you to everyone for making this event so special, and we hope to see you again next year!
We have a range of upcoming awards programmes all over the world. To view the full calendar of Awards International events, click here.