Winners Announced: International Customer Experience Awards

Thomas FairbairnNovember 27, 20192min0

Last week in Amsterdam, we enjoyed a memorable celebration of global customer experience.

To see the full list of winners of the International Customer Experience Awards, click here.


ICXA Winner


Guests came from a total of 31 countries, ranging from Austria to the United Arab Emirates. It was inspiring to see how much of a global movement CX has become, and the day was an opportunity for rich cultural exchange as well as competition and sharing business knowledge.

We’d like to offer our warm congratulations to the Overall Winner, Dubai Health Authority, whose use of mobile technology to enhance the customer experience completely wowed the judges. But there were so many other examples of outstanding initiatives, and the judges were clear to make the point that the standard this year was exceptionally high.

For the black-tie Awards ceremony, CX expert Nienke Bloem took on hosting duties alongside magician Ben Hart. The two worked well together, with Nienke keeping the ceremony moving along while Ben amazed the audience with his remarkable magic tricks.

There was an extraordinary spirit in the room: clearly, it was a thrilling and inspiring experience to meet customer experience practitioners from all over the world, share ideas and learn from one another.

We’d like to thank everyone who came to Amsterdam for the Awards – we hope to see you again next year!


Entries are now open for the UK Complaint Handling Awards and UK Employee Experience Awards – take your first steps to Awards success today! 

For more stories on customer experience from Awards International, click here

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Thomas Fairbairn

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