CX Online Masterclasses: Learn from Home

Thomas FairbairnThomas FairbairnApril 1, 20203min0

In partnership with world-renowned CX specialist Ian Golding, we have an exciting announcement to make.

Ian will be running a series of Online Masterclasses, giving you CX tips of the highest quality, all from the comfort of your own home!

The two-day course will cover all the core CX competencies:

  • CX Strategy
  • Brand proposition
  • The role of employees in delivering the strategy
  • Customer journey mapping
  • CX measurement (VOC, VOE and VOP)
  • CX improvement
  • CX culture

For those taking the CCXP exam, there is the option of staying another day for an Exam Preparation Workshop, where you will receive advice on exam technique and any problem areas you might have.

Ian is offering Online Masterclasses in three different time zones: BST, PST and EDT. These classes take place on different days, so find out which one is best for you.

The next class will be for the UK timezone, and will be taking place on 6th and 7th April. Book your place now!

For those in the Benelux region, CCXP experts Marleen van Wijk and Gayana Helder will be sharing their CX knowledge. They are running two online courses, the first of which is on 14th and 15th May, with a further class held in June. These classes will be held in the Dutch language – find out more!

We’re also looking forward to launching Online Masterclasses in the Gulf and Singapore time zones – so watch this space.

If you’re currently working from home full-time, this is the perfect opportunity to sharpen your CX knowledge before returning to the office. We hope you can join us!

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Thomas Fairbairn

Thomas Fairbairn


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