World Economic Forum’s Top 10 Digital Trends

Thomas FairbairnThomas FairbairnApril 29, 20206min0

Necessity is the mother of all invention, as they say. This year’s UK Digital Experience Awards will recognise those who’ve responded to the current situation with innovation and creativity. We’re looking forward to hosting the Awards online on 16th July, and we hope you can join us!

As excitement for the Awards continues to grow, we want to share the World Economic Forums top 10 trends that are emerging in the coronavirus pandemic. If you’ve been adopting any of these practices successfully, you’d be a fantastic candidate for our Awards!

 

1. Online Shopping

E-commerce was already growing massively before the virus; it’s now a permanent feature of our daily lives. After some initial delays, the logistics of extremely widespread online shopping are being figured out.

Relevant DXA categories: Best App, Best Website, Online User Experience

 

2. Digital Payment Methods

Although it may seem stupid that people have been microwaving their banknotes, this does reveal something broader: an aversion to physical cash in the age of coronavirus. Offering frictionless digital payments is something that’s only going to grow in importance in the post-corona world.

Relevant DXA categories: Digital Change and Transformation

 

3. Remote Working

Remote work certainly presents challenges (the World Economic Forum lists information security, labour laws and work life balances as potential problems) but companies that can overcome these might actually see permanent improvements in staff productivity.

Relevant DXA categories: Digital Team 

 

4. Remote Learning

We’re offering an expanded series of CX Masterclasses to help our customers learn during this time. If you’re offering outstanding training, webinars, or other forms of remote learning, this makes you an ideal candidate for the Awards.

Relevant DXA categories: Best Website, Online User Experience

 

5. Telehealth

This change has been a long time coming. To ease the pressure on health services and avoid exposure, the NHS and private healthcare providers have been substantially increasing their online presence.

Relevant DXA categories: Online User Experience

 

6. Online Entertainment

Pubs and clubs might be closed, but we’ve seen extraordinary innovation in this area. The pub quiz has enjoyed a renaissance, and we’ve even seen the emergence of some virtual pubs! More traditional online experiences, such as online multiplayer video games, have also seen large increases in traffic.

Relevant DXA categories: Online User Experience

 

7. Supply Chain Innovation

Adapting to social distancing regulations, logistics firms are finally moving away from paper-based work towards more digital solutions. Companies that have done well in this area deserve all the recognition they can get!

Relevant DXA categories: Digital Change and Transformation

 

8. 3D Printing

As this technology becomes cheaper, we’re going to see greater localisation of supply chains. This is an incredibly exciting development; the use of advanced technologies is something we want to celebrate at the Awards!

Relevant DXA categories: Best Use of Emerging Technology 

 

9. Robotics and Drones

Whether it’s disinfecting products, walking dogs or delivering items, companies will be looking for more automated solutions in the future.

Relevant DXA categories: Best Use of Emerging Technology 

 

10. 5G

Forget the idiots that are attacking telecoms engineers; 5G is going to be huge. As the World Economic Forum points out, it is the one trend that will truly enable all the other 9 to succeed long-term. If your firm is involved in the rollout of 5G technology, you deserve recognition for your efforts!

Relevant DXA categories: Best Use of Emerging Technology 

 

Read the full set of categories for the UK Digital Experience Awards.

We’re also offering an early bird discount until May 22nd – get yours today! 

For more digital stories from Awards International, click here.

 

 

Related Articles

Thomas Fairbairn

Thomas Fairbairn


Leave a Reply

Your email address will not be published. Required fields are marked *