The International Customer Experience Awards were due to be held in Amsterdam on 19th November.
However, due to the uncertainty posed by COVID-19, we have taken the decision to move these Awards online. Of course, if the situation changes substantially and it is possible to hold the event live whilst guaranteeing safety for our customers and employees, we will do so. But since we cannot be sure when the present restrictions on large gatherings will be lifted, we have decided to make the Awards online.
We’re confident in delivering an exceptional online awards experience. Having already hosted the South East Europe Customer Experience Awards using videoconferencing software, we know that this can be done with great success.
The essential format of the Awards will remain the same. Half your score comes from a written entry, and half comes from a presentation to an independent judging panel. In this case, the presentation will take place online, as will the Awards Ceremony in the evening.
This year, we’re also introducing a series of #CXTrendTalks, in which leading customer experience specialists will discuss the latest issues in the industry. This culminates in a panel discussion featuring all the speakers and chaired by our CEO, Neil Skehel. You can attend these talks, either before or after your presentation, and gain some further insights into the state of customer experience.
In the evening, we will all come together for the Awards Ceremony, where we find out the winners in each of the 17 categories, plus the Overall Winner. Featuring keynote speeches and musical entertainment, it promises to be an extraordinary celebration of the hard work and expertise of CX professionals from all over the world.
November 19th promises to be a very special day: we hope you can join us online to share your story of CX success!