Taking the UK Customer Experience Awards Online

Thomas FairbairnJuly 8, 20203min0

This year, we’ve taken the decision to hold the UK Customer Experience Awards online from start to finish.

We appreciate how much our customers love coming to Wembley Stadium for the event – we love it too – but holding a physical event wouldn’t be the right decision at the moment, for our customers or employees. Public health comes first. But we know we can deliver an amazing online awards experience.

We know that because we’ve done it before. In May, we pioneered this fresh approach at the South East Europe Customer Experience Awards, and it was a resounding success. Finalists presented via videoconferencing apps, the scoring was all done online, and we created a phenomenal atmosphere for the Awards Ceremony in the afternoon.

And this month, we’ll be perfecting the approach further as we hold two more Awards online. By October, we’ll be ready to hold our biggest online event ever: the UK Customer Experience Awards.

Find out more

Companies have shown extraordinary flexibility to meet customer needs in these challenging times. It’s more important than ever that your customers hear about those successes, and that you celebrate the hard work done by your team to achieve CX excellence.

This is an extraordinary event, whether you’re a finalist or not. We’re offering non-finalist tickets for those who want to benefit from the many educational opportunities on offer. There will be dozens of finalist presentations that you can attend, as well as a series of #CXTrendTalks from some of the biggest names in the industry. Our Awards are unique in this way: no other event combines competition and knowledge-sharing like we do!

And without the need to travel to London, we look forward to welcoming a greater number of guests from all corners of the United Kingdom. In the evening of October 15th, we will all come together online for the Awards Ceremony, which will feature some unforgettable entertainment, keynote speeches and, of course, the announcement of the winners!

We’ve adapted our approach so that CX professionals can keep getting recognition: if you’ve shown great adaptability, this is your time to shine!



The entry deadline for the UK Customer Experience Awards is August 7th. 


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Thomas Fairbairn

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