Join the Collaboration Network’s Webinar on 24th September!

Thomas FairbairnThomas FairbairnSeptember 22, 20203min0

We’re delighted to be joining with the Collaboration Network for an upcoming webinar!

Held on 24th September at 2pm, this week’s Collaboration Webinar will examine how firms can achieve excellence in complaints handling during challenging periods. We’re pleased to be working in association with the Collaboration Network for this one, as it promises to be an engaging and insightful session.

This session will be hosted by Michael Hill, Complaints Management Ambassador to the Collaboration Network and Chair of Judges at the UK Complaints Handling Awards. Michael is one of the foremost leading experts in complaints handling with nearly 30 years experience and will be setting the scene for us with his own insights.

Neil Skehel, CEO of Awards International, will be providing an update on the UK Complaint Handling Awards 2021 and how firms remain keen to demonstrate excellence in customer care throughout turbulent times.

Our Guest Speaker on this webinar will be Ciaran Harkin, Managing Director at QASSS who won two awards at the UK Complaint Handling Awards 2020 including Silver in the category of Best Complaint Handling. Ciaran will give us an insight into how QASSS achieved this and what activities they are undertaking to help raise standards in customer support.

This will be followed by an interactive session ran by our in-house experts, Caroline Wells and Sarah Lawrence. We will debate questions, utilise breakout sessions, run a poll and get guidance on top tips for a best in class approach to complaints handling.

You can register for free here

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Thomas Fairbairn

Thomas Fairbairn


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