In such a transformative year, it’s essential for CX professionals to know the latest quantitative data so they can understand the scale of change in the industry.
That’s why Awards International teamed up with Ipsos for their latest piece of research, CX Voices: 2020. It’s a wide-ranging, “state of the nation” report, shining a light on the various ways that CX professionals have responded to the pandemic.
And we’re pleased to say that CXM will be holding a free webinar for anyone who’d like to hear about this research in-depth. This will be held from 10:30 – 11:15 (UK time) on Tuesday 6th October, as part of our CX Day celebrations. Click below to register!
The format for the webinar will be:
Introduction: Jamie Thorpe (Ipsos) and Neil Skehel (Awards International) – 5 mins
CX Trends: Jamie Thorpe – 15 mins
CX Voices: Katherine Shipton (Ipsos) – 20 mins
Q&A and wrap: Jamie Thorpe and Neil Skehel – 5 mins
You’ll have to come along to discover why Ispsos have referred to this report as “a tale of two halves”. It gives a nuanced picture of the challenges and opportunities faced by CX professionals during the pandemic – and is an invaluable resource for anyone in the customer experience space.
See you on 6th October!