Who leads customer experience? In many companies it’s the CMO. But just like the CMO’s role, the world of customer experience is constantly evolving. In order to lead a strategic and successful customer experience, the CMO must be aware of changing trends.
Whether you’re entering an award for your business, or a specific project or piece of work, the entry process will make you look at your business in a different light
Might the new-school goliath (or online bully, depending on your perspective), finally be getting a real kick in the competitive pants next year from old-school brick-and-mortar giant Walmart’s transformative e-commerce moment?
With the year coming to an end, we’re proud and excited to announce the calendar of our events for the upcoming 2019.
This day marked the finalists of UK Business Awards 2018 who competed for the prestigious award in 19 categories.
The day after the keynote address, Consumer Purchase Intent Data was already telling us that Apple was going to have a very rough road ahead of it.
Software solutions firm Aptean has joined the UK Complaint Handling Awards as a sponsor ahead of the 2019 event in the heart of London.
Microsoft Corp. surpassed Apple Inc. to become the world’s most valuable publicly traded company. All it took was a $300 billion rout.
Foxconn, the Taiwanese giant that assembles Apple iPhones, will cut billions of pounds in costs and reduce staff numbers by thousands as the global technology and smartphone slowdown continues.
As a business owner, you may find yourself wearing as many as three or four different hats each day.
Bespoke complaint management firm Ecoscheme is joining forces with the UK Complaint Handling Awards for their 2019 gala ceremony in London.
Some people really need help with grammar. By the way, “a lot” is two words. “Your” and “you’re” are not the same thing.
Thousands of Google employees began to walk out at company locations worldwide to protest sexual harassment, pay inequality and a workplace culture of that dismisses victims and tolerates abuse of power.
Italian investigation found software updates ‘significantly reduced performance’, hastening new purchases
Companies must avoid four common missteps when making stories the cornerstone of their communications
Google is in the hot seat for not disclosing a bug in its Google Plus social network that exposed thousands of users.
Young Foodies (YF) has grown rapidly to become the largest community of the UK’s fastest growing FMCG brands, providing members with expert knowledge, grassroots experience, and first-class industry resource to level the playing field for ambitious challenger brands.
A Tesla Inc. employee testified Monday that he was summoned into a meeting last year in which Elon Musk told him that UAW representation would leave him voiceless, but that the automaker would let workers have it if their safety concerns weren’t addressed.
UK advertising watchdog says firm broke rules on junk food promotion by using games and videos of toys for toddlers
A Japanese group has been looking to offload NuGen as part of the restructuring
Here’s the thing about creating success for your small business: it’s not just about all the plug-and-play framework out there on the market; it’s not about staying busy and doing all of the things, and it’s certainly not about ‘manifesting’ your way to the top.
Facebook’s Watch video-streaming service is rolling out worldwide, just over a year after its US launch.
The Streaming Wars continue to heat up for the TV and movie realms, and while Netflix still prevails over Hulu and others, Apple is firing up an enormous development deal with Oprah, and Disney’s future service looms on the horizon.
The crypto market had a disappointing finish to the month and heavy declines are being seen across the board this morning.
He hasn’t built Ferraris, but he used to wrap them in tobacco ads.
Britain’s large services industry grew last month at its fastest rate since October, a survey showed on Wednesday, prompting investors to increase bets that the Bank of England will raise interest rates next month.
All eyes will be on Whitbread’s proposed break up plans – will activist investor Elliott be happy?
Glassdoor’s list includes some huge international names, like Facebook CEO Mark Zuckerberg, but also a large number of bosses of smaller, less well-known companies.
Microsoft CEO Satya Nadella downplayed his company’s work with U.S. Immigration and Customs Enforcement in a company-wide email sent this evening, saying that Microsoft’s contract with ICE deals only with email, calendar, and messaging—not with separating children from their parents.
Shares in British department store chain Debenhams fell almost 11% after it cut its profit forecast for the third time in six months and said it might sell its Danish shops to bolster its finances and help cope with an industry crisis at home.
The UK Customer, Digital Experience, and Employee Experience Awards have received the Gold Standard Awards Trust Mark from the Independent Awards Standards Council.
The government’s measure aims to stop bosses avoiding the fines by declaring bankruptcy and setting up under a new name.
Subscription services are changing the way we live and shop. The popularity of these services has grown rapidly over the past few years: also known as the “on-demand economy”, anyone with a credit/debit card and an address for delivery, can be part of it.
Slack is one of the best workspace collaboration platforms out there, but it still lacked one major functionality which seems like a gross oversight.
Some of the best businesses in the UK to work for have been honoured at the 2018 UK Employee Experience Awards.
Vodafone will pay €18.4bn (£16.1bn) for cable networks in Germany and eastern Europe owned by US firm Liberty Global.
Reseller Middle East’s Partner Excellence Awards celebrated and recognised accomplishments in the regional IT channel community.
Over the last few years, technological advances have gained a massive entry into the healthcare scene with tech companies revolutionizing health with digitalized healthcare innovations, telemedicine services, wearable health devices, and other AI-driven tech initiatives.
Whitbread Plc plans to spin off the Costa coffee-shop chain, yielding to activist investors who pushed for a breakup of the company that also owns the Premier Inn hotel business.
The economic pain felt in the UK in the last couple of years since the Brexit vote looks to be coming to an end, according to Mike Bell, a global market strategist at JPMorgan Asset Management.
This is where victims are tricked into paying an upfront fee for a loan which they ultimately never receive – the above amount lost is £740 per person
22nd February 2018 was the date of UK Complaint Handling Awards 2018. London’s Park Plaza Riverbank was home to almost 500 people who were part of this magnificent event.
Hammerson Plc withdrew its 3.2 billion-pound ($4.6 billion) offer to buy Intu Properties Plc after a growing number of its shareholders opposed a deal that would have created the U.K.’s biggest shopping-mall owner.
To provide an affordable path to justice, improve business practice and reduce consumer detriment – that is the mission of Ombudsman Services, and their CEO has just made an interesting statement. Shocking or expected?
Tesco beat expectations with a 28 percent rise in full-year profit on Wednesday, helped by a strong end to the year in its home market, underlining the recovery of Britain’s biggest retailer under Chief Executive Dave Lewis.
Winning an award is a unique experience, something you will certainly remember. What did the winners of UK Complaints Handling Awards 2018 have to say about this?
Advocates have expressed hope the data will help companies address inequality, but critics call it ‘worse than useless’.
The processing power Nvidia’s GPUs are capable of has made them a useful tool for those dealing in an ether, but the company’s CEO would prefer the GPUs be kept for use in areas such as gaming or high-performance computing.
China Mobile has chosen Nokia Nuage Networks Virtualized Services Platform as the SDN platform behind its new public, private, and hybrid enterprise cloud services.
Shares of Menlo Park, Calif.-based social media behemoth Facebook Inc. continued to plummet Tuesday, down about 4.4% in afternoon trading at $165.27 per share.
MuleSoft shares were up 5 percent in extended trading after rising 27 percent during the day. Salesforce shares were down more than 2 percent after the bell.
Entries are now open for the 2018 UK Business Awards, which celebrate the best of British business excellence and innovation.
The UK economy is facing “light at the end of the tunnel” after years of austerity, according to the Chancellor of the Exchequer Philip Hammond.
With the advancement of Artificial Intelligence (AI) technologies, conversational interfaces are dominating the tech world and it is no surprise why; conversations are the most natural way for humans to communicate.
Almost half of UK workers (47 percent) spend the majority of their time feeling overwhelmed by their workloads, while 85 percent say that work is causing them stress, according to research from employee experience company Qualtrics.
‘Pulling a sickie’ is familiar territory for employees, but an inconvenience for employers. Whilst many employers may be unsuspecting of a worker’s absence, faking a sickness can negatively impact a business’s performance in several ways.
Jeff Fairburn, the chief executive of housebuilder Persimmon, has said he will use his controversial £100m bonus to set up a charitable trust.
With just 100 days to go until the General Data Protection Regulation comes into effect, here’s a snapshot of everything marketers should be asking.
World Employee Experience Institute partners with Awards International. Employee Experience Awards 2018 got a new partner!
Understanding market and consumer trends is one thing, but being able to adapt and implement changes that would allow you to adapt is a whole different ball game.
Business from all over the UK participated and won their awards for innovation in many different business areas. What do they have in common?
Employees who believe that management is concerned about them as a whole person – not just an employee – are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability.
Social entrepreneurship – the use of techniques by start-up companies and other entrepreneurs to develop, fund and implement solutions to social, cultural, or environmental issues.
Business executives have always been under pressure to generate growth, and today’s fast-moving and competitive business environment do not make that any easier.
Customers are becoming more aware of outdated marketing techniques and are demanding a more genuine approach from their favourite brands.