We’ve just got back into the office after two days at the ExCel Centre – what did we learn at the B2B Marketing Expo?
Amazon is a ‘Customer-Obsessed’ company that has become one of the largest in the world. What can we learn from them?
Delivering an exemplary experience at every point in the customer journey is what makes us the market leader – people are at the heart of all we do.
Empowering contact center agents depends upon three key factors: engagement, communication, and feedback.
Entries are now open for the 2019 UK Customer Experience Awards, which this year is marking ten years of celebrating the very best CX in Britain.
The Google Chrome browser is set to add a feature that will warn users when accessing sites with domain names that look like authentic websites.
An effortless property management system that will make the communication and handling daily activities be easy and transparent while enabling them to handle administrative work efficiently.
At face value, the power of one customer seems rather insignificant. After all, one customer making a single transaction certainly will not make the difference between the success and failure of a small business. On the other hand, can one transaction truly make a difference?
What happens when teams of the best customer experience professionals gather to represent their companies and compete for the award? A magnificent event.
The 2018 People’s Choice Awards were certainly one for the books, with inspiring winners like girl power’s very own Victoria Beckham and blockbuster hits “Avengers: Infinity War” and “Black Panther” taking home major awards.
As the battle for competitive advantage becomes fiercer, maintaining positive customer engagement is crucial to any organisation worth its salt.
Customers expect more from today’s small businesses than ever before. Here’s the 7 most common customer pain points and how to fix them.
As we advance into a world of ever-increasing technology – from Artificial Intelligence and Augmented Reality to 3D printers and driverless cars – we seem to fall into two camps: early adopting enthusiasts and fear-mongering Luddites.
Digital channels, such as your website, are often people’s first touchpoint to your business and gives an initial impression of your brand.
Following in the footsteps of companies like Netflix, which recently ditched Gotham in favour of its own Netflix Sans typeface, Airbnb has partnered with font aficionados Dalton Maag to create “Cereal”.
US – Nielsen has launched a tool to forecast linear TV audiences based on advanced segments defined by media owners and buyers.
Radio and print perform significantly better than advertisers and agencies expect for brand building campaigns, while online media is all too often overvalued.
McAfee delivers industry’s most comprehensive platform to help secure enterprise applications and data, across SaaS and IaaS/PaaS environments now including Microsoft Azure
Worldwide professional services firm FDM Group has been announced as the latest official partner for the 2018 UK Employee Experience Awards, which will take place this Spring.
The finalists for the 2018 UK Employee Experience Awards have been revealed, with a huge list of some of Britain’s best-known businesses competing across 20 categories
User experience experts Usability247 have been named as partners for the 2018 UK Digital Experience Awards, which are returning to London this summer.
Another week, another failure for Scotland’s railway that Transport Minister Humza Yousaf has been forced to explain to MSPs.
“It’s a magical place. We’re on our way there.” The old Toys R Us jingle has worn thin. Now it’s on its way out.
Being ‘ghosted’ by retailers after making a purchase online is one of the biggest bugbears for UK customers, according to new research.
The rise of new technologies and their impact on a multitude of sectors has defined the digital disruption of recent years.
CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, is going from strength-to-strength on the back of its recent highest ever Net Promoter Score rating.
The Customer Experience industry is changing at an unprecedented pace and businesses must prepare for dynamic developments throughout the year.