All Customer Experience Articles

We have recently started a new campaign at Awards International called “We connect people”. The idea is to collect and share the stories that have been created at our events. We find that these are a great way to meet acquaintances, colleagues or even friends.

B2B organisations are making huge strides in customer experience, which is why we’ve made some changes to the categories at this year’s Awards

April 2, 2019Customer Experience

Which companies were most successful in sharing a hoax on April 1st?

We’ve just got back into the office after two days at the ExCel Centre – what did we learn at the B2B Marketing Expo?

Amazon is a ‘Customer-Obsessed’ company that has become one of the largest in the world. What can we learn from them?

March 4, 2019Customer Experience

Delivering an exemplary experience at every point in the customer journey is what makes us the market leader – people are at the heart of all we do.

February 27, 2019Customer Experience

Empowering contact center agents depends upon three key factors: engagement, communication, and feedback.

February 20, 2019Customer Experience

Entries are now open for the 2019 UK Customer Experience Awards, which this year is marking ten years of celebrating the very best CX in Britain.

February 6, 2019Customer Experience

Google is releasing a new Chrome extension that could make account takeovers harder for hackers.

January 30, 2019Customer Experience

The Google Chrome browser is set to add a feature that will warn users when accessing sites with domain names that look like authentic websites.

January 23, 2019Customer Experience

An effortless property management system that will make the communication and handling daily activities be easy and transparent while enabling them to handle administrative work efficiently.

January 9, 2019Customer Experience

At face value, the power of one customer seems rather insignificant. After all, one customer making a single transaction certainly will not make the difference between the success and failure of a small business. On the other hand, can one transaction truly make a difference?

December 5, 2018Customer Experience

The epic battle for the title of the most subscribed Youtuber goes on.

November 21, 2018Customer Experience

What happens when teams of the best customer experience professionals gather to represent their companies and compete for the award? A magnificent event.

November 14, 2018Customer Experience

More than 3.3 million people voted on their favorite games.

November 14, 2018Customer Experience

The 2018 People’s Choice Awards were certainly one for the books, with inspiring winners like girl power’s very own Victoria Beckham and blockbuster hits “Avengers: Infinity War” and “Black Panther” taking home major awards.

October 18, 2018Customer Experience

As the battle for competitive advantage becomes fiercer, maintaining positive customer engagement is crucial to any organisation worth its salt.

October 9, 2018Customer Experience

Customers expect more from today’s small businesses than ever before. Here’s the 7 most common customer pain points and how to fix them.

August 22, 2018Customer Experience

Millennials are about to be surpassed by Generation Z.

As we advance into a world of ever-increasing technology – from Artificial Intelligence and Augmented Reality to 3D printers and driverless cars – we seem to fall into two camps: early adopting enthusiasts and fear-mongering Luddites.

Digital channels, such as your website, are often people’s first touchpoint to your business and gives an initial impression of your brand.

Following in the footsteps of companies like Netflix, which recently ditched Gotham in favour of its own Netflix Sans typeface, Airbnb has partnered with font aficionados Dalton Maag to create “Cereal”.

March 29, 2018Customer Experience

‘” By 2020 customer experience will take over price and product as the key brand differentiator”

March 14, 2018Customer Experience

The Aftermath of a Bad Yelp Review.

March 7, 2018Customer Experience

US – Nielsen has launched a tool to forecast linear TV audiences based on advanced segments defined by media owners and buyers.

March 7, 2018Customer Experience

Radio and print perform significantly better than advertisers and agencies expect for brand building campaigns, while online media is all too often overvalued.

March 7, 2018Customer Experience

McAfee delivers industry’s most comprehensive platform to help secure enterprise applications and data, across SaaS and IaaS/PaaS environments now including Microsoft Azure

March 6, 2018Customer Experience

Worldwide professional services firm FDM Group has been announced as the latest official partner for the 2018 UK Employee Experience Awards, which will take place this Spring.

March 2, 2018Customer Experience

The finalists for the 2018 UK Employee Experience Awards have been revealed, with a huge list of some of Britain’s best-known businesses competing across 20 categories

March 1, 2018Customer Experience

User experience experts Usability247 have been named as partners for the 2018 UK Digital Experience Awards, which are returning to London this summer.

February 28, 2018Customer Experience

Another week, another failure for Scotland’s railway that Transport Minister Humza Yousaf has been forced to explain to MSPs.

February 28, 2018Customer Experience

“It’s a magical place. We’re on our way there.” The old Toys R Us jingle has worn thin. Now it’s on its way out.

February 27, 2018Customer Experience

Being ‘ghosted’ by retailers after making a purchase online is one of the biggest bugbears for UK customers, according to new research.

February 27, 2018Customer Experience

The rise of new technologies and their impact on a multitude of sectors has defined the digital disruption of recent years.

February 27, 2018Customer Experience

In a digitally-enabled world, the roles of traditional individual channels are being redefined.

February 26, 2018Customer Experience

CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, is going from strength-to-strength on the back of its recent highest ever Net Promoter Score rating.

February 26, 2018Customer Experience

The Customer Experience industry is changing at an unprecedented pace and businesses must prepare for dynamic developments throughout the year.

February 26, 2018Customer Experience

How can HR professionals lead through employee experience? What difference does it make in practice?