Awards InternationalEmpowering contact center agents depends upon three key factors: engagement, communication, and feedback.
Empowering contact center agents depends upon three key factors: engagement, communication, and feedback.
Who leads customer experience? In many companies it’s the CMO. But just like the CMO’s role, the world of customer experience is constantly evolving. In order to lead a strategic and successful customer experience, the CMO must be aware of changing trends.
Google is releasing a new Chrome extension that could make account takeovers harder for hackers.
Although the Oscars are still several weeks away, the nominations are in and speculation is rife as to who will walk away with the top prizes.
The Google Chrome browser is set to add a feature that will warn users when accessing sites with domain names that look like authentic websites.
Marketing trends are often fleeting, but that doesn’t mean you shouldn’t at least consider them. While some fade within a few months, others stick—and implementing the right ones can do wonders for your business.
The browser says not to trust the Daily Mail
Every business wants to get attention. But there are two types of attention: the kind you want, where everybody’s saying how great your company is, and the kind that makes you want to lock your doors, draw the blinds and hope everybody stops noticing you.
At face value, the power of one customer seems rather insignificant. After all, one customer making a single transaction certainly will not make the difference between the success and failure of a small business. On the other hand, can one transaction truly make a difference?