Marijana Vitas, Author at Awards International


Marijana VitasJuly 17, 20207min14890

ICXA ® is a worldwide CX movement, giving you the chance to meet and compete with companies from all over the world and our mission is to connect people and give them a chance to create good stories with Awards International world.

Ali Alkhazali, a Corporative Customer Experience Manager at Abu Dhabi Ports, is someone who attended the International Customer Experience Awards 2019 and took home three awards – Best Customer Experience Strategy Gold Award, Best Digital Strategy Silver Award and Digital Transformation Bronze Award. We wanted to hear what he thinks about this kind of an event:

“One of the best and biggest events I ever attended for customer experience, with diversities of industries from different countries around the words, although it wasn’t the first event I attend and take home awards, this was my first time to be the 1st one on the stage.”

What were the reactions in the company after such an amazing success? 

“Celebrate another success, share it with our customers in social media, and eager to invest more in improving customer experience.”

Do you think that there is a difference in the approach to Customer Experience in different cultures? 

“Yes indeed, setting the expectations is the key to customer satisfaction, as expectations are different from a culture to another, it will require a different approach.”

When it comes to networking, have you made a connection that made an impact on you, your colleagues or even your business? 

“New connections on a personal level.”

Having a positive mindset is always very important but especially now when maintaining a business can be challenging during this crisis. How do you cope with the situation, business-wise? What advice are you giving to your colleagues and to other businesses?

“This is a real evaluation of the level maturity level of business to deal with crises, and the amount of investment they had in technology to be able to work from home, we were able to move smoothly without any impact on our CX.”

What is Abu Dhabi Ports currently working on? Are there new projects in the near future?

“Many things and big projects that will make a difference to our customers.”

Ali will share his experience at our upcoming ICXA Networking Meeting on the 23rd of July and he’ll share his experience with all of the previous finalists, winners and judges. Ali, good luck and we wish to hear more winning stories from you!

International Customer Experience Awards are a full-day experience, and this year will be held fully online using the latest videoconferencing software.

  • From 9 am to 5 pm, finalists present their initiatives in front of independent judging panels: this is the Awards Finals. Each category will have its own “room”, administered by a member of the Awards International team, in which each of the category’s presentations will take place. Many of these are open to spectators, so you’ll have the opportunity to attend open presentations throughout the day and see dozens of examples of top customer experience.

We’re also organising a series of #CXTrendTalks™, in which leading CX specialists will discuss the latest developments in customer experience and give you useful, practical advice.

  • In the evening, we’ll enjoy the online Awards Ceremony, which will feature keynote speakers, a charity raffle, amazing entertainment and, of course, the announcement of the winners in each of the 16 categories. At the end of the ceremony, we’ll also find out the Overall Winner!

Throughout the day, you’ll have the chance to learn, connect – and win so nominate your initiative today: https://internationalcxaward.com/how-to-enter



Marijana VitasJanuary 22, 20203min24310

We are pleased to announce that Goumbook will be a Partner at the Gulf Sustainability and CSR Awards 2020.

Since 2010, Goumbook has been the leading social enterprise promoting sustainable living and green practices in the UAE and beyond. Goumbook seeks to unite environmental experts, organizations, businesses and consumers in order to create a new global community focused on sustainability and environmental responsibility.

“We are thrilled to have Goumbook as our Partner for the Gulf Sustainability and CSR Awards 2020. Goumbook aims to guide and inspire businesses on their path towards greener and more sustainable practices and so do we,” Aleksandar Ilic, Regional Manager Middle East, explained. “This partnership includes the promotion and creation of (a) greener event which will be more sustainable than ever.”

Founder and Managing Director of Goumbook, Tatiana Antonelli Abella (pictured left), has over a decade of experience providing sustainable solutions, designing initiatives, and creating campaigns for businesses, educational institutions, and exhibitions, such as environmental hands-on experiences including tree and seed planting.

Considered one of the UAE’s top environmental influencers, she is a regular media commentator and a seasoned speaker at conferences through her role as a green business leader.

“I am so encouraged by the number of companies now implementing sustainability in their core practices, it’s very inspiring,” she said.

We are happy to have Goumbook as our new partner next to Customer Experience Magazine and the Cranfield School of Management.

We look forward to seeing Goumbook at the Gulf Sustainability and CSR Awards on 9th June 2020.

Now in its fourth edition, the Gulf Sustainability and CSR Awards enables businesses across the Gulf to compete for the ultimate accolade in the world of sustainability and corporate social responsibility. This year, the Awards return with a streamlined set of 12 categories that cover the range of inspiring initiatives deserving recognition. So whether you’re a large corporation, a dynamic young start-up or an established SME, we want to hear how you’re implementing outstanding sustainability and CSR initiatives.

Sign up your green initiative until 5th March – enter today!

Sponsoring the Gulf Sustainability and CSR Awards means aligning yourself with leaders in sustainability and CSR innovation, and supporting the development of ethical business practice in the Gulf.

For more details on sponsoring our events, click here.

For more stories from Awards International, click here.