Rodney Laws, Author at Awards International


Rodney LawsSeptember 18, 20199min28040


It’s all but impossible to find any element of business that hasn’t been changed by the rapid pace of technological development, and employee experience is no exception. While the effects haven’t permeated every field (most construction workers haven’t had their roles made significantly easier, for instance), they’ve massively impacted classic office-based jobs, making the typical workday easier and more enjoyable.

Given the importance of employee experience for productivity and staff retention, it’s no surprise that businesses have welcomed this improvement. After all, when employees are happy, it benefits all parties involved. So how exactly is technology enhancing employee experience throughout the world? Let’s run through 8 ways you should know about:


It’s improving the recruitment process

A great employee experience starts with the recruitment process, because when a company hires someone who isn’t a great fit in general, that employee will likely never have a great experience, regardless of how hard everyone tries to make it work. Thankfully, technology has massively improved the recruitment world in numerous ways.

Using big data, companies can review much broader pools of candidates, and even source them through non-traditional channels such as social media platforms. And through the use of smart interview scheduling and even onboarding tools, the best candidates can be given great experiences throughout the final recruitment stages and into their first working days and weeks.


It’s making office life easier

It used to be that a busy office was something to simply be endured, but technology has changed that. Picture the average office worker in a forward-thinking company today: instead of listening to the drone of their colleagues, they can wear noise-cancelling headphones to allow them to focus (and even use a company-provided Spotify account to listen to music). And then there are the conditions — an IoT-enhanced office can have regulated temperatures.


It’s allowing flexible remote working

While office life is getting easier, of course, it’s also getting less common. Remote working has steadily gone from a nice (but impractical) concept to a conventional reality. The truth is that most employees really don’t need to work from company offices, and can be just as productive (if not more productive) while working from home — all while doing away with commuting. The same is true of adhering to the 9-to-5 schedule. Using cloud software solutions, employees can race through their workloads no matter where they’re based.


It’s bolstering communication

Isolated office-based employees and remote working in general wouldn’t be viable if it weren’t for the ease of modern communication. Communication is key, and with tools like Slack and Skype, colleagues can stay in close communication from anywhere and at any time — and then there are project collaboration tools (like Invision) that make it easier to pool expertise on specific tasks.


It’s allowing custom automation

The working world is full of repetitive tasks that soak up time: data entry, regular updates, inventory checks, etc. What’s great about software across the board is that it’s getting quite sophisticated with allowing ad-hoc automation sequences, and it’s saving massive amounts of time: Shopify businesses alone have saved over 9.2 million hours of productivity through process automation, and there’s plenty of progress yet to be made.


It’s supporting HR departments

Human resources is as vital a department as ever, but there’s so much to factor in that HR professionals can struggle with getting everything done manually. Using dedicated HR suites, they can not only get their jobs done more easily (enhancing their employee experiences), but they can also free up more time to help out other employees, enhancing their experiences.


It’s enhancing training programs

Staying static in one position isn’t something a good employee will accept in the long run. They’ll want to grow, develop, change, and have fresh opportunities to do new things. To keep them happy, and to enhance their workplace value, employers must invest in training. The problem with training programs, though, is that they can be somewhat generic.

The solution? Tech-enhanced training that offers new opportunities and smarter courses. Employees can engage with training materials on mobile devices at their leisure, customize their experiences to get the best results, and seamlessly share their progress with others.


It’s gamifying performance tracking

What motivates you to work hard? Is it a sense of dedication to your company? A commitment to being the best you can be? Or is it a desire to outperform your colleagues and show your dominance? It isn’t a trick question, because each answer is viable. Whatever drives you, though, technology is making it easier to challenge yourself.

Digital analytics can easily show you how you’re getting on relative to your colleagues, or relative to yourself in previous months. They can even show you your value to the company if configured for that purpose. You can then be driven by your eagerness to play that competitive game — to battle towards your selected targets on your own terms.


With every fresh technological innovation, the options for creating better employee experiences expand. Any company that wants to retain its best employees needs to be aware of all the benefits we’ve looked at, and take advantage accordingly.

To read more articles from Rodney Laws, click here

Fore more Awards International stories on employee experience, click here