Digital Archives ⋆ Awards International

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Thomas FairbairnThomas FairbairnFebruary 4, 20203min1790

A competition is only meaningful when the rules are fair and fairly enforced.

An award should mean something special: it’s a recognition of the hard work that’s gone into your commercial success. At Awards International, we ensure that every trophy is assessed to the same high standards, so if you win, you know it was well-deserved.

First of all, we make all our scoring criteria publicly available. We don’t believe in awards being given out by mysterious academies with utterly opaque methods; no, you need to know the standards against which you’re being assessed. Many finalists choose to structure their presentations around these criteria: Objectives, Stakeholder Engagement, Implementation and so on.

Apply to judge at the UK Digital Experience Awards

We also promote the involvement of our judges, so you’ll know exactly who’s assessing each category. Because half your score comes from a live presentation on the day of the Awards Finals, you’ll also have the chance to meet your judges in person. This makes a real difference: it reminds you that our judges are real people who aren’t employees of Awards International!

And finally, every finalist receives a detailed feedback report after the event. This contains your scores, comments from the judges on both your written entry and live presentation, and information on how you performed relative to others in your category. With many other awards programmes, you’ll only find out whether you won. We believe that entering awards should be an educational opportunity, and that those who didn’t win deserve to know how they can improve their entries in the future.

Enter the UK Digital Experience Awards

Apply to judge at the UK Employee Experience Awards

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Thomas FairbairnThomas FairbairnJanuary 22, 20203min2730

At Awards International, we don’t think Awards Finals should be a simple announcement of the winners. With so many professionals gathered under one roof, it’s an opportunity to do so much more.

That’s why everything is still to play for on the day of the Awards Finals: 50% of your score comes from a live presentation. This creates a real sense of competition, but also means there are scores of presentations going on throughout the morning.

Many of these presentations are open to spectators – normally a little over half. The companies presenting are more than happy for you to come in and see them pitch their initiative to the judges. .

If you bring a few team members with you, you can easily see over a dozen presentations in one morning. And these aren’t just keynote conference speeches – these are real businesses talking about the genuine challenges they faced, and how they overcame them. As ServiceNow’s Ian Ashby put it: “It was truly inspirational to see the innovation and quality on show, and gave me a number of ‘nuggets’ to take back to the day job!”

Enter the UK Employee Experience Awards

Beyond presentations, there are numerous chances to network throughout the day. Once finalists have finished presenting, they feel the pressure lift and are in a great headspace to start meeting other professionals. Unlike many conferences, which can be rather niche in their focus, our Awards feature companies from all across the economy – B2B and B2C, public sector and private, SMEs and large corporation. This diversity of companies gives you the chance to hear a wide range of perspectives – and also pick up new business!

Our events have the educational and networking appeal of a conference – plus all the wonders and delights of an Awards ceremony. This combination is what keeps our customers coming back year on year – and we hope to see you at one of our events soon!

 

For more stories from Awards International, click here

To enter the UK Digital Experience Awards, click here

 

 


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Thomas FairbairnThomas FairbairnDecember 10, 20193min4400

At each of our Awards, we offer prizes in a series of categories. They are specially selected to recognise the diverse accomplishments of CX and business professionals.

The best route to Awards success, of course, is having a great initiative. If you have achieved great results, that will impress the judges. But you have to make sure that you’re choosing the right category.

The first step is to figure out if you’ll be entering as an organisation, team or individual. We offer prizes in each of these areas – and you can enter all of them if you wish!

 

 

 

 

 

To enter the UK Complaint Handling Awards, click here.

 

Once you’ve determined if you’re entering as an organisation, team or individual, you need to consider your specific initiative. Have a clear idea of what it is, and what exactly you accomplished. If you’re an organisation, go through the list of categories and see which ones are the best fit. Remember: you can enter the same initiative into multiple categories – but it must be relevant to all of them!

For example, if you’ve been using machine learning to enhance the Contact Centre experience, you could enter both the Contact Centre and Use of Technology categories with the same initiative.

It’s good to figure this out before you submit the first entry, as we offer discounts when you enter multiple categories at the same time. So – have a good idea of all the categories and your preferences before you enter!

If you’re looking for additional advice on categories, you can always check out our Plan2Win document. It contains more detailed information on the Awards, as well as top tips on writing a successful entry!

To win at our Awards, you have to play to your strengths. Good luck picking the category(ies) that are best for you!

 

To enter the UK Employee Experience Awards, click here

For more customer experience stories from Awards International, click here


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Thomas FairbairnThomas FairbairnOctober 8, 20193min4850

Last week, we attended the OSX Summit & Expo at the Excel Centre in London. Representing the Customer Experience Magazine, we were there to find contributors to the magazine and customers for our various awards programmes, as well as learning about the latest innovations in customer experience.

At first, it felt like walking into a science fiction movie: there were two robots roving around the conference, taking photos and conducting surveys.

 

Once we got used to our android neighbours, we started on the main business: meeting, greeting and listening to keynote speeches.

My highlight from the speaking agenda was Mitchell Platt of Growth Tribe, who gave us a whistle-stop tour of the most empowering tools in growth marketing. There were many new techniques to appreciate here, and ones that we’ll certainly be using in the future!

There were several contact centre companies in attendance, which meant that we made some great connections for the upcoming UK Complaint Handling Awards. It was also a chance to generate some interest for next year’s Digital Experience and Customer Experience Awards.

From a judging perspective, we met some very interesting professionals who would make excellent additions to our panels of independent judges. Their passion and expertise in customer experience was truly evident, and I’m sure they can bring a lot of talent to our awards programmes in years to come.

This was also a useful opportunity to make connections from the South East Europe region, particularly business associations from Hungary. As we launch the South East Europe Customer Experience Awards next year, increasing the size of our network is incredibly valuable.

Overall, this was a fantastic experience. It was great to meet other professionals, hear about emerging trends in outsourcing and get the word out about our awards!

 

To read more customer experience stories from Awards International, click here

For tickets to this Thursday’s UK Customer Experience Awards, click here


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Awards InternationalAwards InternationalJuly 18, 20195min10720

Price Factor E-Commerce - Homo Oeconomicus In the world of sales and marketing, cost often represents the bottom line. Businesses of all sizes are all trying to cut in-house expenditures in the hopes that their return on investment will be higher. Although this might appear to make perfect sense from a purely financial point of view, let us always remember that you get what you pay for. This is even more relevant when discussing e-commerce platforms. How can you balance cost-effective solutions with an application that will produce viable long-term results? What if your enterprise is on a budget? Will you be able to encounter more fiscally reasonable alternatives to Magento Enterprise and similar third-party hosts? Each of these questions deserves to be briefly placed into the digital spotlight so that you can possess the knowledge to make an informed decision.

Why price is no longer the bottom line: long-term return on investment

Some business owners will focus entirely on the up-front costs associated with an e-commerce provider. This tends to be a slight mistake, as they fail to take into account the long-term ROI that can be expected. In many instances, any initial financial outlay will be dramatically offset by profits that may result in the future.


However, it is just as important to balance the price of a package with its innate sense of functionality. This is even more relevant when we consider the fact that software as a service (SaaS) has taken the online business community by storm. Here are a handful of questions which should always be asked before committing to any type of contract:

  • What type of uptime can you expect from the provider?
  • Can this software be integrated into your legacy systems?
  • Are you provided with a user-friendly edge or will you be required to learn a great deal of complicated coding?

This last question is particularly relevant, as some providers such as Magento have been engineered for developers as opposed to the average business owner or digital marketing specialist.

 

Obtaining a clear perspective

Price Factor E-Commerce - The Scales of Justice You should also place a great deal of effort into obtaining an objective perspective with regards to the service provider in question. Do not rely solely upon their claims (never forget that they are trying to sell a product). Scour the online community for reviews. Take a look at any testimonials that the e-commerce solution may offer. Has the firm received a fair amount of negative feedback and if so, does it appear to be justified? Making a sound decision should always take into account what others have had to say about their personal experiences.

It should now be abundantly clear that cost is not the only factor to address when choosing the best e-commerce provider for your business. Although you will still have to meet certain budgetary constraints, moderately priced packages tend to deliver the most sustainable results. So, be sure to compare and contrast the largest names in the industry so that you can make the appropriate decision.

 

For more business stories from Awards International, click here


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Thomas FairbairnThomas FairbairnJuly 15, 20198min11330

On Friday 17th June, we welcomed 350 digital professionals to the Park Plaza Riverbank in London, where we held our 5th UK Digital Experience Awards.

With a record number of Finalists and Judges, the stage was set for a memorable day – and it didn’t disappoint.

See the full list of winners here.

Throughout the morning, Finalists presented their initiatives in front of 19 independent judging panels. Many presentations were open to other attendees, who took advantage of this opportunity to learn expert strategies on improving the digital experience.

With time in between presentations, guests took the chance to network with other digital professionals and share best practice.

We’d also like to thank all of our expert judges, who did such a thorough and fair job of assessing the entries. Their insights will go into Feedback Reports for every Finalist, giving them constructive feedback on their entries and advice on how to improve.

As guests filed into the ballroom for the luxurious gala lunch and Awards ceremony, we were treated to an exhibition of magic from Britain’s Got Talent Finalist and member of the Inner Magic Circle, Ben Hart. He astonished audience members with his inexplicable tricks and also proved an engaging and charming host of the Awards themselves.

In our charity raffle for Barnardo’s, we were very pleased to raise £4100, contributing to our total of £11135 so far this year. This money will go towards helping vulnerable young people regain control over their lives.

When it came to the announcing the winners, 23 categories reflected the many aspects of digital experience in need of recognition. The standard of entries was exceptionally high, and it was fantastic to see the joy that winning brought to hardworking teams and organisations. You can see the full list of winners here. 

Special mention goes to our Overall Winner, Swimtime UK. With a team of just five people, they have developed a remarkably user-friendly website that enables thousands of parents across the country to book swimming lessons for their children. It was inspirational to see that any initiative can win at the Awards, as long as you can demonstrate its value to the judging panel.

Booking for next year’s edition of the Awards opens on 23rd November. We can’t wait to see you there!

For more digital experience stories from Awards International, click here