July 4, 2018 Aleksandar IlicAleksandar Ilic

An Expert Eye for Customer Service: Interview with Helen Pettifer

An interview with a customer service expert who is passionate about all aspects of Customer Service. Training provider, Customer Service consultant and public speaker.

June 27, 2018 Awards InternationalAwards International

Supply Chains to Become Increasingly Customer Centric, According to DHL Report

Supply chains will become increasingly ‘customer-centric’ as a result of the rise in e-commerce, according to the latest DHL Logistics Trend Radar report.

June 6, 2018 Aleksandar IlicAleksandar Ilic

3 Solutions for Overwhelmed Customer Service

Are your agents struggling to keep up with the pace? Customers coming at you all over the place, and your customer service team feels overwhelmed and needs to work over time?

June 4, 2018 Awards InternationalAwards International

Resolver will return as a partner of the UK Complaint Handling Awards

Online complaint tool Resolver will return as a partner of the UK Complaint Handling Awards when the gala event is hosted in London in 2019.

February 26, 2018 Awards InternationalAwards International

And the Winners Are…

One of the vital events in the UK’s customer service calendar has just finished, with winners celebrating success at the 2018 UK Complaint Handling Awards.