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Customer Service

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Customer ExperienceCustomer Service
September 3, 2019 Thomas FairbairnThomas Fairbairn

Worksmart announced as Silver Sponsor for UK Complaint Handling Awards

Customer Service
August 6, 2019 Thomas FairbairnThomas Fairbairn

Companies Announced: Winning With Complaint Handling Conference 2019

BusinessCustomer Service
July 11, 2019 Thomas FairbairnThomas Fairbairn

Top 4 Most Inspirational Complaint Handling Stories

Customer Service
July 10, 2019 Thomas FairbairnThomas Fairbairn

UK Complaint Handling Awards – Open for Entries

BusinessCustomer ServiceEmployees
March 26, 2019 Thomas FairbairnThomas Fairbairn

Lessons in Employee Experience

We profile two winners from last year’s Employee Experience Awards to see what was special about their initiatives.
BusinessCustomer ExperienceCustomer ServiceDigital
March 26, 2019 Thomas FairbairnThomas Fairbairn

What CX Professionals Can Learn From Amazon

Amazon is a ‘Customer-Obsessed’ company that has become one of the largest in the world. What can we learn from them?
Customer Service
October 3, 2018 Awards InternationalAwards International

Talkdesk Raises $100 Million to Make Customer Service Less Terrible

Using cloud technology and machine learning, the startup is said to hit a more than $1 billion valuation.
Customer Service
July 4, 2018 Aleksandar IlicAleksandar Ilic

An Expert Eye for Customer Service: Interview with Helen Pettifer

An interview with a customer service expert who is passionate about all aspects of Customer Service. Training provider, Customer Service consultant and public speaker.