March 26, 2019 Thomas FairbairnThomas Fairbairn

Lessons in Employee Experience

We profile two winners from last year’s Employee Experience Awards to see what was special about their initiatives.

March 26, 2019 Thomas FairbairnThomas Fairbairn

What CX Professionals Can Learn From Amazon

Amazon is a ‘Customer-Obsessed’ company that has become one of the largest in the world. What can we learn from them?

October 3, 2018 Awards InternationalAwards International

Talkdesk Raises $100 Million to Make Customer Service Less Terrible

Using cloud technology and machine learning, the startup is said to hit a more than $1 billion valuation.

July 4, 2018 Aleksandar IlicAleksandar Ilic

An Expert Eye for Customer Service: Interview with Helen Pettifer

An interview with a customer service expert who is passionate about all aspects of Customer Service. Training provider, Customer Service consultant and public speaker.