June 6, 2018 Aleksandar IlicAleksandar Ilic

3 Solutions for Overwhelmed Customer Service

Are your agents struggling to keep up with the pace? Customers coming at you all over the place, and your customer service team feels overwhelmed and needs to work over time?

June 4, 2018 Awards InternationalAwards International

Resolver will return as a partner of the UK Complaint Handling Awards

Online complaint tool Resolver will return as a partner of the UK Complaint Handling Awards when the gala event is hosted in London in 2019.

February 26, 2018 Awards InternationalAwards International

And the Winners Are…

One of the vital events in the UK’s customer service calendar has just finished, with winners celebrating success at the 2018 UK Complaint Handling Awards.

August 24, 2017 Awards InternationalAwards International

Customer Service Predictions: 7am Is the New 8am and Saturday Is Now a Weekday

The way that customers interact with businesses is far different than it used to be, largely due to rising competition. If people aren’t happy with the way that you speak to them or handle their queries, then they have absolutely no qualms about taking their money elsewhere.

August 24, 2017 Awards InternationalAwards International

Why Being Connected To Your Customers Is Not Enough

Every business and CEO likes to think that they always put the customer first, but the hard truth is that there is a huge disconnect between what businesses believe they are offering and what customers feel they are actually receiving.