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Customer Service

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BusinessCustomer Service
July 11, 2019 Thomas FairbairnThomas Fairbairn

Top 4 Most Inspirational Complaint Handling Stories

Customer Service
July 10, 2019 Thomas FairbairnThomas Fairbairn

UK Complaint Handling Awards – Open for Entries

BusinessCustomer ServiceEmployees
March 26, 2019 Thomas FairbairnThomas Fairbairn

Lessons in Employee Experience

BusinessCustomer ExperienceCustomer ServiceDigital
March 26, 2019 Thomas FairbairnThomas Fairbairn

What CX Professionals Can Learn From Amazon

Amazon is a ‘Customer-Obsessed’ company that has become one of the largest in the world. What can we learn from them?
Customer Service
October 3, 2018 Awards InternationalAwards International

Talkdesk Raises $100 Million to Make Customer Service Less Terrible

Using cloud technology and machine learning, the startup is said to hit a more than $1 billion valuation.
Customer Service
July 4, 2018 Aleksandar IlicAleksandar Ilic

An Expert Eye for Customer Service: Interview with Helen Pettifer

An interview with a customer service expert who is passionate about all aspects of Customer Service. Training provider, Customer Service consultant and public speaker.
Customer Service
June 27, 2018 Awards InternationalAwards International

Supply Chains to Become Increasingly Customer Centric, According to DHL Report

Supply chains will become increasingly ‘customer-centric’ as a result of the rise in e-commerce, according to the latest DHL Logistics Trend Radar report.
Customer Service
June 6, 2018 Aleksandar IlicAleksandar Ilic

3 Solutions for Overwhelmed Customer Service

Are your agents struggling to keep up with the pace? Customers coming at you all over the place, and your customer service team feels overwhelmed and needs to work over time?