August 24, 2017 Awards InternationalAwards International

We Need Genuine Customer Experience Metrics

Customer experience is a philosophy and culture that puts the customer first in the belief that the best way to meet organizational objectives is to meet customer objectives.

August 24, 2017 Awards InternationalAwards International

4 Factors that Stop us Using Loyalty Perks

Businesses use loyalty schemes, free gifts and other perks to reward customers for their loyalty. However, these schemes often clash with the way consumer behaviour has evolved.

August 24, 2017 Awards InternationalAwards International

Five Ways To Make The Most Out Of Brand Loyalty

In today’s market, customers don’t have to be loyal. They have endless choices and a nonstop stream of information at their fingertips to help them find the latest brand and product information.

August 23, 2017 Awards InternationalAwards International

Customer Service is a Key Differentiator for Businesses, but Many are Falling Short

New research reveals that a lack of connected planning is resulting in missed opportunities for UK businesses

August 21, 2017 Awards InternationalAwards International

5 Leading Influencers Sharing their Secrets

Just by googling customer experience, thousands of results appear that are a mouse-click away. The problem, however, lies with the fact that too few companies have a serious, well-thought, and honest approach when it comes to CX.