August 24, 2017 Awards InternationalAwards International

Customer Service Predictions: 7am Is the New 8am and Saturday Is Now a Weekday

The way that customers interact with businesses is far different than it used to be, largely due to rising competition. If people aren’t happy with the way that you speak to them or handle their queries, then they have absolutely no qualms about taking their money elsewhere.

August 24, 2017 Awards InternationalAwards International

Why Being Connected To Your Customers Is Not Enough

Every business and CEO likes to think that they always put the customer first, but the hard truth is that there is a huge disconnect between what businesses believe they are offering and what customers feel they are actually receiving.

August 24, 2017 Awards InternationalAwards International

We Need Genuine Customer Experience Metrics

Customer experience is a philosophy and culture that puts the customer first in the belief that the best way to meet organizational objectives is to meet customer objectives.

August 24, 2017 Awards InternationalAwards International

4 Factors that Stop us Using Loyalty Perks

Businesses use loyalty schemes, free gifts and other perks to reward customers for their loyalty. However, these schemes often clash with the way consumer behaviour has evolved.

August 24, 2017 Awards InternationalAwards International

Five Ways To Make The Most Out Of Brand Loyalty

In today’s market, customers don’t have to be loyal. They have endless choices and a nonstop stream of information at their fingertips to help them find the latest brand and product information.