An interview with a customer service expert who is passionate about all aspects of Customer Service. Training provider, Customer Service consultant and public speaker.
Supply chains will become increasingly ‘customer-centric’ as a result of the rise in e-commerce, according to the latest DHL Logistics Trend Radar report.
Are your agents struggling to keep up with the pace? Customers coming at you all over the place, and your customer service team feels overwhelmed and needs to work over time?
One of the vital events in the UK’s customer service calendar has just finished, with winners celebrating success at the 2018 UK Complaint Handling Awards.
Aleksandar Ilic
Awards International
Thomas Fairbairn
