Paul Blunden‘” By 2020 customer experience will take over price and product as the key brand differentiator”
‘” By 2020 customer experience will take over price and product as the key brand differentiator”
The Aftermath of a Bad Yelp Review.
Another week, another failure for Scotland’s railway that Transport Minister Humza Yousaf has been forced to explain to MSPs.
Being ‘ghosted’ by retailers after making a purchase online is one of the biggest bugbears for UK customers, according to new research.
In a digitally-enabled world, the roles of traditional individual channels are being redefined.
CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, is going from strength-to-strength on the back of its recent highest ever Net Promoter Score rating.
Every business and CEO likes to think that they always put the customer first, but the hard truth is that there is a huge disconnect between what businesses believe they are offering and what customers feel they are actually receiving.
Customer experience is a philosophy and culture that puts the customer first in the belief that the best way to meet organizational objectives is to meet customer objectives.
Businesses use loyalty schemes, free gifts and other perks to reward customers for their loyalty. However, these schemes often clash with the way consumer behaviour has evolved.
Jovana Bošnjak
Awards International