Paul BlundenDigital channels, such as your website, are often people’s first touchpoint to your business and gives an initial impression of your brand.
Digital channels, such as your website, are often people’s first touchpoint to your business and gives an initial impression of your brand.
Another week, another failure for Scotland’s railway that Transport Minister Humza Yousaf has been forced to explain to MSPs.
"It's a magical place. We're on our way there." The old Toys R Us jingle has worn thin. Now it's on its way out.
Being ‘ghosted’ by retailers after making a purchase online is one of the biggest bugbears for UK customers, according to new research.
The rise of new technologies and their impact on a multitude of sectors has defined the digital disruption of recent years.
In a digitally-enabled world, the roles of traditional individual channels are being redefined.
CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, is going from strength-to-strength on the back of its recent highest ever Net Promoter Score rating.
Just by googling customer experience, thousands of results appear that are a mouse-click away. The problem, however, lies with the fact that too few companies have a serious, well-thought, and honest approach when it comes to CX.
Awards International
Awards International