The following terms shall have the following meaning throughout these terms and conditions:
‘Events’ means any and all awards programmes operated by Awards International: The UK Complaint Handling Awards, UK Employee Experience Awards, UK Digital Experience Awards, DACH Customer Experience Awards, UK Customer Experience Awards, International Customer Experience Awards, UK Business Awards, Gulf Customer Experience Awards, Gulf Sustainability and CSR Awards, Gulf Real Estate Awards, International Business Excellence Awards and South East Europe Customer Experience Awards. It also means conferences: The Winning With Complaint Handling Conference and the Future is CX Conference. It also means masterclasses, such as the CX Masterclasses with Ian Golding.
‘Services’ means those services which are provided by Awards International or its affiliates or partners to provide the awards and generally refers to the processes, web and personal services for entry into the awards, becoming a judge and attending the awards finals and presentations.
‘Customer’ means the person or persons whose name appears on the appropriate form for entering an initiative, becoming a judge or attending the awards and includes all their appointed representatives.
‘Company’ means: Awards International Ltd, whose registered office is at Acacia Farm, Lower Road, Royston SG8 0EE; Awards International LLC FZ, whose registered office is at The Meydan Office Tower, 3rd Floor, PO BOX 450676, Dubai; and Awards International D.O.O, whose registered office is at Četvrtog jula 9, Zrenjanin.
‘Parties’ means the customer and the company when referred to jointly.
‘Awards forms’ means any official form which constitutes part of the process of entry, becoming a judge or booking to attend the awards, as either web forms or hard or soft copy.
The following terms and conditions (collectively, these “Terms and Conditions”) apply to your use of https://awardsinternational.com, including any content, functionality and services offered on or via awardsinternational.com (the “Website”).
The terms and conditions also apply to websites for any of our awards or conferences, all operated by Awards International:
https://complaintsawards.co.uk/
https://internationalcxaward.com/
https://gulfsustainabilityawards.com/
https://gulfrealestateawards.com/
Please read the Terms and Conditions carefully before you start using Awards International, because by using our services you accept and agree to be bound and abide by these Terms and Conditions.
These Terms and Conditions are effective as of January 19, 2018. You acknowledge and agree that it is your responsibility to review this Website and these Terms and Conditions from time to time and to familiarize yourself with any modifications. Your continued use of this Website after such modifications will constitute acknowledgement of the modified Terms and Conditions and agreement to abide and be bound by the modified Terms and Conditions.
The terms and conditions are set out by the company and can be seen via the website https://awardsinternational.com at any time.
The parties agree to these terms and conditions by the customer ticking the appropriate box on the payment form and submitting the entry form on the above-mentioned website.
In the case of the customer requiring an Invoice the customer agrees to the terms and conditions by providing a completed purchase order.
If there is any agreement between the parties to vary these terms and conditions the parties will do so in writing via email or post.
Information supplied by the company in relation to any activity is accurate to the best of its knowledge and belief but shall not constitute any warranty or representation by the company.
We expressly reserve the right to change these Terms and Conditions from time to time without notice to you.
To provide the events and services and to ensure the customer benefits from doing so to the best of its ability and in good faith.
To provide the customer with the awards forms and processes to enable them to enrol in the awards for the reasons that they wish to do so.
To provide the appropriate support and opportunities to communicate with the company in the event that the customer wishes to do so.
To seek feedback from customers to improve the events and services to the best of their ability.
That they wish to participate in the events and wish to benefit from the services provided to the customer in the manner that the company determines.
To comply with the rules or guidelines as provided by the company from time to time to enable them to participate in the awards and benefit from the services.
That they are authorised to apply for the services
To pay for the services as per the terms and conditions set out herein and in particular the terms of payment section below.
All information submitted will be treated with the strictest confidence.
Any information which is readily available in the public domain or becomes available in the public domain after the submission of the entry will be exempt from the above.
All staff or persons who are in connection with the operation of the awards will be required to see or review information provided by the customer will be subject to an agreement of confidentiality.
No information will be provided to third parties not involved in the running of the awards without the written consent of the customer.
It will use the customer’s name and logo in accordance with applicable laws and regulations.
It will only use the name and/or logo of the customer with the customer’s prior approval and within reason, in the form required by the customer.
To ensure that all records of customer information are retained securely and kept strictly confidential and in accordance with the data protection act, in force at the time.
All information provided by the customer in applying for an event or for the services is true and accurate to the best of their knowledge.
They are entitled to submit such information as is required and in the event that they are an agent or a representative of third parties they will indemnify the company from any complaint arising from any misrepresentation.
The customer agrees that the company may share information from the events with the marketing faculty of Cranfield School of Management and its officials who operate the Cranfield Customer Management Forum (CCMF).
In this case, officials refers to those professional academics engaged by Cranfield University School of Management and whose purpose is identifying and teaching best practice in business management.
The customer agrees that representatives from Cranfield University School of Management may contact them in relation to information provided for the benefit of academic research.
If in any doubt with regard to any matters of confidentiality or sensitivity with regard to any information the company will contact the customer and request permission or guidance before taking further steps.
If the customer chooses to have an ‘Open Presentation’ (one where outside spectators are able to attend), the customer agrees that Awards International are free to use their content in case studies and other educational materials for the benefit of future customers.
Payments can be made online using a credit or debit card. There are no fees charged for payment by card.
Payment may be made by invoice, in which case there are no credit terms and immediate payment is required.
Payment by invoice is strictly on agreement with the Company and once a Purchase Order, which is acceptable to the Company has been received. Issuance by the Customer of a Purchase Order number from the Customer’s system is not sufficient.
The Company may provide a Purchase Order for a customer to complete. The Company is not bound to accept any Purchase Order or the terms of any Purchase Order, unless it agrees to do so.
Cancellation of an order placed and paid for by card online may be made within 14 days of the date of the invoice, subject to certain exceptions, detailed below. In any event, due to PayPal fees not being refunded, the Company will not refund the PayPal credit card fee.
Cancellation of an invoice supported by a signed Purchase Order will not be accepted.
The Company may choose to offer a Customer an alternative option at its sole discretion.
This means that the company will continue to collect payment whether an entrant or judge or an attendee participates or not, once they have been provided with an invoice or submitted payment, unless the customer cancels within 14 days (in the case of credit cards) or the date on the company’s invoice (in the case of receiving an invoice).
No refunds will be given within 30 days of: the date of entries closing; the date of the awards finals; the date of Awards International conferences and masterclasses.
The customer agrees to pay the price for the services as per the terms of payment as advertised on each of the following websites:
https://awardsinternational.com
https://complaintsawards.co.uk/
https://internationalcxaward.com/
https://gulfsustainabilityawards.com/
https://gulfrealestateawards.com/
https://seecxa.com/
In the event that the customer does not comply with the terms and conditions, the company reserves the right to withhold the services. This may mean, but may not be limited to, any of the following – where this forms part of the agreement between the parties:
This means that the company will continue to collect payment whether an entrant or judge or an attendee participates or not, once they have been provided with an invoice or submitted payment, unless the customer cancels within 14 days (in the case of credit cards) or the date on the company’s invoice (in the case of receiving an invoice).
No refunds will be given within 30 days of: the date of entries closing; the date of the awards finals; the date of Awards International conferences and masterclasses.
After 7 days of the date of the invoice interest will be added to the balance owing at the rate of 2.2% per month in accordance with the late payment of commercial debts act 1998.
A £40 administration charge will also be added to the balance outstanding.
Two reminders will be sent for the payment of the invoice. For each further reminder sent in order to recover the balance we will add £40 to the balance outstanding.
After two reminders have been sent in the absence of payment the company will immediately apply to the county court for a judgement and will not issue any further notice.
If the customer does not attend the awards ceremony after entering the awards or does not attend after booking a place at the awards, they may still win, but they must pay for their trophy.
Since the customer is not in attendance, they will not be able to obtain an official photograph with their award.
They may not be able to attend Open Presentations.
Dates of events and activities may vary from those advertised on the website or other marketing information.
Changes are at the sole discretion of the company
There will be no communication between the judges and those submitting entries regarding judging criteria, process, and decisions on the winners.
The judges’ decisions are final regarding all entries and the decisions on the winners.
Entry to the award places no obligation on the company that the nominator will receive an award.
In the event that the event cannot be held for any reason at the above mentioned venue or date, the company reserves the right to cancel or postpone the event or move it to a different venue. The company will notify the customer of any changes.
The customer shall have no claim against the company in respect of any loss or damage consequent upon the activity or activities from failing to occur wholly or partially, for whatsoever reason save where such loss or damage is caused by the company’s negligence, fraud or wilful default. This includes postponement or cancellation of the judging or awards presentation event.
The company may substitute other activities or events in place of planned events or activities for the awards, and in the event of such decisions, the company will to the best of its ability give prior notice to the customer.
Neither party to the terms and conditions shall without previous consent of the other party assign any rights or obligations hereunder, unless otherwise stated in the terms and conditions.
Employees and agents for the company shall not in any circumstances be liable for consequential, indirect or special damages of any kind arising out of or in any way connected with the performance or failure to perform the awards services.
Should any member of the customer’s party behave in a manner that is unacceptable to the company at the awards presentations, they shall be asked to leave the event. In this case the customer will be liable to the company for payment in full for all or any expenses incurred and for any fees that may ordinarily have been due for attendance or participation in such activities.
In such case the customer may also be liable for any damages or compensation for damages caused under the circumstances.
The company will cooperate with all customers to the best of its ability in all matters.
The company’s name and/or marques, branding or logo may not be used on promotional material for any form of publicity without the written consent of the company or the company’s representatives.
The company will not be liable for any loss or damage to the property of the customer. In the case of loss or damage to property, it should be reported to the venue holders or the company at the time of discovery.
For business conducted with Awards International Ltd, the construction, validity and performance of these terms and conditions shall be governed by the English law and both parties agree to submit to the non-exclusive jurisdiction of the English courts.
For business conducted with Awards International LLC FZ, the construction, validity and performance of these terms and conditions shall be governed by the law of the United Arab Emirates and both parties agree to submit to the non-exclusive jurisdiction of the UAE courts.
For business conducted with Awards International D.O.O, the construction, validity and performance of these terms and conditions shall be governed by the law of the Republic of Serbia and both parties agree to submit to the non-exclusive jurisdiction of the Serbian courts.
Nothing in these terms and conditions create legal rights, for, or enforceable by, any party other than the customer and the company.
Your use of the Website is subject to all applicable laws and regulations, and you are solely responsible for the substance of your communications through the Website.
By posting information in or otherwise using any communications service, chat room, message board, newsgroup, software library, or other interactive service that may be available to you on or through this Website, you agree that you will not upload, share, post, or otherwise distribute or facilitate distribution of any content — including text, communications, software, images, sounds, data, or other information — that:
We neither endorse nor assume any liability for the contents of any material uploaded or submitted by third party users of the Website. We generally do not pre-screen, monitor, or edit the content posted by users of communications services, chat rooms, message boards, newsgroups, software libraries, or other interactive services that may be available on or through this Website.
However, we and our agents have the right at their sole discretion to remove any content that, in our judgment, does not comply with these Terms of Use and any other rules of user conduct for our Website, or is otherwise harmful, objectionable, or inaccurate. We are not responsible for any failure or delay in removing such content. You hereby consent to such removal and waive any claim against us arising out of such removal of content.
You agree that we may at any time, and at our sole discretion, terminate your membership, account, or other affiliation with our site without prior notice to you for violating any of the above provisions.
In addition, you acknowledge that we will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in investigating suspected criminal violations.
By accepting these Terms and Conditions, you acknowledge and agree that all content presented to you on this Website is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws, and is the sole property of Awards International.
Awards International is a registered trademark, number UK00003167983.
plan2win is a registered trademark, number UK00002645057.
“The UK Complaint Handling Awards” is a trademark under Awards International, Acacia Farm, Lower Road, Royston SG8 0EE, company number 6707388.
“CHA” is a trademark under Awards International, Acacia Farm, Lower Road, Royston SG8 0EE, company number 6707388.
“UK Employee Experience Awards” is a trademark under Awards International, Acacia Farm, Lower Road, Royston SG8 0EE, company number 6707388.
“EXA” is a trademark under Awards International, Acacia Farm, Lower Road, Royston SG8 0EE, company number 6707388.
“UK Digital Experience Awards” is a trademark under Awards International, Acacia Farm, Lower Road, Royston SG8 0EE, company number 6707388.
“DXA” is a trademark under Awards International, Acacia Farm, Lower Road, Royston SG8 0EE, company number 6707388.
“DACH Customer Experience Awards” is a trademark under Awards International, Acacia Farm, Lower Road, Royston SG8 0EE, company number 6707388.
“DACH CXA” is a trademark under Awards International, Acacia Farm, Lower Road, Royston SG8 0EE, company number 6707388.
”International Customer Experience Awards” is a trademark under Awards International, whose registered address is Acacia Farm, Lower Road, Royston SG8 0EE, and whose Company Number is 6707388.
“ICXA” is a trademark under Awards International, Acacia Farm, Lower Road, Royston SG8 0EE, company number 6707388.
“UK Business Awards” is a trademark under Awards International, Acacia Farm, Lower Road, Royston SG8 0EE, company number 6707388.
“UKBA” is a trademark under Awards International, Acacia Farm, Lower Road, Royston SG8 0EE, company number 6707388.
“Gulf Customer Experience Awards” is a trademark under Awards International, Acacia Farm, Lower Road, Royston SG8 0EE, company number 6707388.
“GCXA” is a trademark under Awards International, Acacia Farm, Lower Road, Royston SG8 0EE, company number 6707388.
“Gulf Sustainability and CSR Awards” is a trademark under Awards International, Acacia Farm, Lower Road, Royston SG8 0EE, company number 6707388.
“Gulf Real Estate Awards” is a trademark under Awards International, Acacia Farm, Lower Road, Royston SG8 0EE, company number 6707388.
“International Business Excellence Awards” is a trademark under Awards International, Acacia Farm, Lower Road, Royston SG8 0EE, company number 6707388.
“Customer Experience Magazine” is a trademark under Awards International, Acacia Farm, Lower Road, Royston SG8 0EE, company number 6707388.
“South East Europe Customer Experience Awards” is a trademark under Awards International, Acacia Farm, Lower Road, Royston SG8 0EE, company number 6707388.
You are only permitted to use the content (including but not limited to photos, videos, articles and website copy) as expressly authorized by us or the specific content provider. Except for a single copy made for personal use only, you may not copy, reproduce, modify, republish, upload, post, transmit, or distribute any documents or information from this Website in any form or by any means without prior written permission from us or the specific content provider, and you are solely responsible for obtaining permission before reusing any copyrighted material that is available on this Website.
This Website may link you to other sites on the Internet or otherwise include references to information, documents, software, materials and/or services provided by other parties. These websites may contain information or material that some people may find inappropriate or offensive.
These other websites and parties are not under our control, and you acknowledge that we are not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such sites, nor are we responsible for errors or omissions in any references to other parties or their products and services. The inclusion of such a link or reference is provided merely as a convenience and does not imply endorsement of, or association with, the Website or party by us, or any warranty of any kind, either express or implied.
Your use of Awards International is at your sole risk. The Website is provided “as is” and “as available”. We disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement.
We are not liable for damages, direct or consequential, resulting from your use of the Website, and you agree to defend, indemnify and hold us harmless from any claims, losses, liability costs and expenses (including but not limited to attorney’s fees) arising from your violation of any third-party’s rights. You acknowledge that you have only a limited, non-exclusive, nontransferable license to use the Website. Because the Website is not error or bug free, you agree that you will use it carefully and avoid using it ways which might result in any loss of your or any third party’s property or information.
This Terms and Conditions will become effective in relation to you when you create a Awards International account or when you start using the Awards International Website and will remain effective until terminated by you or by us.
Awards International reserves the right to terminate this Terms and Conditions or suspend your account at any time in case of unauthorized, or suspected unauthorized use of the Website whether in contravention of this Terms and Conditions or otherwise. If Awards International terminates this Terms and Conditions, or suspends your account for any of the reasons set out in this section, Awards International shall have no liability or responsibility to you.
Awards International may assign these Terms and Conditions or any part of it without restrictions. You may not assign these Terms and Conditions or any part of it to any third party.
For matters relating to Awards International Ltd, these Terms and Conditions and any dispute or claim arising out of, or related to them, shall be governed by and construed in accordance with the internal laws of England and Wales without giving effect to any choice or conflict of law provision or rule.
Any legal suit, action or proceeding arising out of, or related to, these Terms of Service or the Website shall be instituted exclusively in the courts of England and Wales.
For matters relating to Awards International LLC FZ, these Terms and Conditions and any dispute or claim arising out of, or related to them, shall be governed by and construed in accordance with the internal laws of the United Arab Emirates without giving effect to any choice or conflict of law provision or rule.
Any legal suit, action or proceeding arising out of, or related to, these Terms of Service or the Website shall be instituted exclusively in the courts of the United Arab Emirates.
For matters relating to Awards International D.O.O, these Terms and Conditions and any dispute or claim arising out of, or related to them, shall be governed by and construed in accordance with the internal laws of the Republic of Serbia without giving effect to any choice or conflict of law provision or rule.
Any legal suit, action or proceeding arising out of, or related to, these Terms of Service or the Website shall be instituted exclusively in the courts of the Republic of Serbia.
The Customer agrees to the additional Terms and Conditions for the Winners Packages for the Live Online Awards event.
Definitions
AI – Awards International Ltd. The company who is the organiser of the event and who will provide the Winners Package/s.
The Customer – the Company which has entered the Awards and on whose behalf the application for the Awards has been made. This will normally be the Company whose details AI has on file in connection with having made the Entry/Entries for the Awards.
I am authorised to agree to these Terms and Conditions on behalf of the Customer.
I agree the Customer will be invoiced for the Winners Package/s on or after the Awards Ceremony and according to Awards International normal terms and conditions.
I agree the invoice will be for the amount based on the number of Winners Packages.
For one Package, the Customer will be charged the amount of the Winners Package according to the prices displayed on the website.
For Multiple Winners Packages I agree that the invoiced amount will be for additional Winners Packages to be charged at half the price.
I understand the method for the calculation of the amount which will be invoiced. The Customer agrees to pay the amount of the invoice for the Multiple Winners Packages and which Awards International will calculate.
All prices are inclusive of Postage and Packaging, and VAT will be charged at the appropriate rate.
Prices for Multiple Awards.
Customer wins Gold and Silver.
The Customer will be invoiced for the Gold Winners Package and the Silver Winners Package will be half the individual Winners Package price.
Customer wins Silver, two Golds and Bronze.
The Customer will be invoiced for one Gold Winners Package at full price and all other Winners Packages will be half the price.
Customer wins Overall, Gold, Silver and Bronze.
The Customer will be invoiced for the Overall Winners Package and all the other Winners Packages will be half price.
To summarise, the Customer will be charged the full rate for the most significant Winners Package they win and all other Winners Packages will be charged half the price.
