Register for 2019

The Future is CX conference combines real-life customer experience success stories from UK Customer Experience Awards winners with insight from world-leading CX experts. Register your interest now to receive exclusive updates about the upcoming 2019 conference.


Download the presentations from 3 of the CX experts who spoke at the Future is CX conference 2018 to discover the importance of being customer-centric in business. Forrester, BlueSky and CXellence demonstrated the scope of CX in both B2B and B2C environments from a practitioner and consumer perspective, while looking at what innovation is on the horizon and why the Future is CX.


Customer Experience Professionals Association


Ian Golding

“The Future is CX is an exciting new conference that will delve deep into the theories of Customer Experience success, from those who live and breathe it, and well-known organisations that are winning awards for their dedication to customer centricity.”
Ian Golding, Conference Chair.


Jo Mayes

Director of Customer

Sally Earnshaw


Karen Thompson

Principal, Utilities
& Operational Excellence

Andrew McGuigan

Director of Worldwide Customer Service Strategy

Mike Collins

Sr. Digital Learning | LX | UX Specialist

Qaalfa Dibeehi

VP – Consulting & Innovation

Manuela Pifani


Andrew Pennycuick

Experience Design Consultant

Yasmin Da Rocha

Experience Design Consultant

Moira Clark

Professor of Strategic Marketing

Maria Bourke

Managing Director


“I am absolutely delighted for the team to win this award. Over the past couple of years there has been a tremendous amount of effort from many people and teams across British Gas to launch our program to enable us to deliver lots of great actionable insight. Ultimately, this has helped us improve the experience for our customers – and this is our number one priority”

Paul Lodwidge Insight Manager, British Gas

“After we won we barely had a chance to sit down again, as we were mobbed; we even had a number of academics coming up to us, keen to know more right away about what it is we do – in terms of networking this has been an invaluable experience for us”

Chris Dunn, COO, FoundIt!

“Being recognised at this level is a real honour. We take tremendous pride in what we do, and we like to think we’re doing a good job, but to hear it from our customers and now to be acknowledged by industry experts is a tremendous compliment. Our staff work tirelessly to make the crossing to and from the Isle of Wight a warm and memorable experience for our customers, so this award truly belongs to them. I could not be prouder of their achievement.”

Kevin George, CEO, Red Funnel


Microsoft UK Headquarters, Thames Valley Park, Reading RG6 1WG