We have recently started a new campaign at Awards International called “We connect people”. The idea is to collect and share the stories that have been created at our events. Our events are designed in a way so you can learn, connect and win! You can network with hundreds of other professionals. We find that these are a great way to meet acquaintances, colleagues or even friends. We want to hear and tell stories of those who have met people and connected with other companies at any of our events.

You will have the opportunity to read one story per week. We are happy we’ve got a chance to speak with so many people about their experience at our events. And we would very much like to talk about yours!

April 17, 2020 Marijana VitasMarijana Vitas

We Connect People: Helping You Catch Up With Key Industry Players

Our events are designed in a way so you can learn, connect and win! You can network with hundreds of other professionals. And speaking of those professionals – we reached out to Matthias Marino, Business Director at Renascence Consulting.

Great way to expand your network

Amanda is a Business Consultant with over 20 years’ experience in senior roles, leading teams of up to 1500 people to exceed key performance targets and deliver regulatory governance. She specialises in customer service and complaint handling transformation and has a proven track record for success and for putting the customer experience at the heart of change.

It’s about the chance to meet like-minded people

Rob Ettridge is one of our long-standing judges whose experience and expertise add in to the whole Awards Experience. He is the co-founder at customer experience consultancy Red Lorry Yellow Lorry. The lorries help organisations improve customer experience through better communications. He’s managed customer engagement, cultural change and tone of voice communications projects for leading financial, retail, utilities and manufacturing clients.

Humans are not as simple as a journey map

Here at Awards International, we’re constantly exploring new opportunities for networking. And we always care what our customers have to say.

Sometimes competitors, sometimes collaborators

This will not be an ordinary We-connect-people story. This time, we will speak about the collaboration between two companies and people from those companies we will meet at the upcoming Gulf Sustainability and CSR Awards in Dubai. 

If you have a story to tell – CONTACT US! We would be more than happy to hear what you have to say and to share it with the rest of the Awards International’s world. If you have been a part of any of our events and if you have made connections there, contact us and we will tell that story together.

You’re wondering how you could participate? It’s easy: fill the contact form with your email address and we will contact you shortly.

We believe you have something important to say – say it loud!


Upcoming Events

APR
21
12:30 pm
Resolver Vulnerable Situations

Co-op Service Centre consolidated complaints handling across its Food and Funerals businesses, embedding consistent standards based around a clear and simple purpose: to “Put it right” when things go wrong.

They delivered a bespoke Resilience training programme leading to transformed outcomes for their most vulnerable customers.

Judge feedback: “Encouraging to see that they are stepping outside the box and looking at different ways to appease the customer instead of redress. The Heart training initiative, and how the agency listened to their teams to create a bespoke solution and the launch is impressive.

MAY
20
2:00 pm
UK – CX Virtual Networking Meeting

ON INVITATION ONLY

Time: 14:00 BST
Topic: CX: Stories, Quiz and Networking

Agenda: 

  • Opening
  • CX trends
  • Panel Discussion & Networking
    • Technology in CX
    • Employee Experience
    • Busineess Transformation
  • CX Quiz
  • Virtual networking

MAY
7
12:30 pm
Best Complaint Handling

QASSS is leading the way in home improvement dispute resolution. In 2019, they began ‘Resolution Revolution’ and set themselves the tremendous task of resolving complaints in under a week, and in September 2019, they drove the average time down to just 2 days.

Judge’s Feedback: “The strategy was very bold, worthwhile and deployed very successfully, with some exceptional results. The resolution revolution idea was very clever and a great strapline for people to get behind. Impressive to see the continuous improvement, even during the year of implementation, and striving to deliver even higher levels of service even when the original goal had been beaten.”

MAY
21
2:00 pm
Online Customer Experience/Utilities

Octopus Energy has proudly earned TOP TrustPilot ranking for energy suppliers with 5* ratings (by 92% of their customers), and recognition as the ONLY Which Recommended Energy Supplier for 2018 and 2019. Octopus Energy were double Winners at the UK Customer Experience Awards 2019.

Judge feedback: “A great opportunity to build an operation from scratch with a customer centric approach that has clearly made its mark in changing the industry norm.”

AUG
26
11:30 am
Customer Centric Culture

Solus are Aviva’s group of repair centres, rated #1 by customers, achieved through their innovative approach to customer-centric culture. Solus achieved the highest scores across finalists from all other categories at the UK Customer Experience Awards 2019 which made them Overall Winners.  swept the UK CX Awards taking home four awards

Judge Feedback: “Fabulous presentation delivered with passion and precision. Interesting journey showing real thought about customers via mapping.

JUN
25
11:30 pm
Best Customer Experience Strategy

At our International CX Awards, we’ve heard the outstanding story from Abu Dhabi Ports, the organisation who transformed the customer service level.

Judge’s Feedback: Very good presentation with clearly defined vision and mission, and sensible stages of the process. Valuable customer journey mapping and I liked the focus on taking ownership of elements that are outside Abu Dhabi Ports control. I loved the fact that all senses were utilized in the customer experience vision, particularly sound, smell. Good to have the involvement of top management. organisations reaching new heights of customer experience and business success.Use the opportunity to find out why Abu Dhabi Ports wowed the judges and triumphed at our Awards.

JUL
7
12:30 am
What Does it Make a Winner?

The winning organisation is disclosing the details of what made them a Winner at one of our Awards Programmes

JUL
16
9:00 am
UK Digital Experience Awards 2020

No matter the size or sector of your organisation, these Awards celebrate outstanding digital achievements. It’s a chance to celebrate and reward your team’s talent while raising your profile and attracting a new network of customers. We have a 97% event satisfaction rating, and 92% of our attendees would recommend to a friend or colleague – find out more about what makes this event so special!

AUG
26
11:30 am
Leader’s Mission

This webinar reveals how did a Leader implement a winning idea in their organisation from start to winning.

SEP
10
11:30 am
Winning Project – Step by Step

Our Award Winner is disclosing the 9 winning steps they took to take the Gold Award to their team.

SEP
25
12:30 pm
Developing a Winning Strategy

Find out how our Award Winner developed a strategy that impressed our Judges and earned well-deserved Gold Trophy.

OCT
8
11:30 am
From Careful Planning to Outstanding Results

Our Award Winner is sharing their planning strategies and impressive results that brought them the Gold Trophy at one of our Awards Programmes.

OCT
22
11:30 am
Building a Winning Culture

Building a Winning Culture for your Organisation may seem like a difficult task to achieve. Our Award Winner will help you understand how they managed to do that by implementing an initiative and winning the Gold Award.

NOV
10
12:30 pm
How to Build Team Morale?

Recognising your team for their achievements and supporting their professional development helps you build team morale. Our Award Winner will talk about how their team involvement helped them become a winning organisation to their competitors but, more importantly, to their team.

NOV
24
11:30 am
Unique Business Model

Award-winning business model presented by an organisation who triumphed at one of our Awards Programmes.

DEC
3
11:30 am
Winning Innovation Project

Being innovative in your organisation opens your path to success. Our Award-winner is presenting their project that did exactly that.

DEC
17
11:30 am
Winning Leadership Style

How do you know when you have developed a leadership style that fits your organisation perfectly? Our Award Winner is revealing how they chose the right leaders that lead their organisation to success.