Best Complaint Handling
QASSS is leading the way in home improvement dispute resolution. In 2019, they began ‘Resolution Revolution’ and set themselves the tremendous task of resolving complaints in under a week, and in September 2019, they drove the average time down to just 2 days.
Judge’s Feedback: “The strategy was very bold, worthwhile and deployed very successfully, with some exceptional results. The resolution revolution idea was very clever and a great strapline for people to get behind. Impressive to see the continuous improvement, even during the year of implementation, and striving to deliver even higher levels of service even when the original goal had been beaten.”