Cart

Best Complaint Handling

Ana BelicApril 23, 20201min

QASSS is leading the way in home improvement dispute resolution. In 2019, they began ‘Resolution Revolution’ and set themselves the tremendous task of resolving complaints in under a week, and in September 2019, they drove the average time down to just 2 days.

Judge’s Feedback: “The strategy was very bold, worthwhile and deployed very successfully, with some exceptional results. The resolution revolution idea was very clever and a great strapline for people to get behind. Impressive to see the continuous improvement, even during the year of implementation, and striving to deliver even higher levels of service even when the original goal had been beaten.”

Related Articles

Blog
February 9, 2023 Awards International

Support Turkey & Syria

UK
September 9, 2022 Awards International

HM Queen Elizabeth II

Blog
September 29, 2021 Awards International

Green and Happy – GSA ’21 Awards Ceremony

BlogBusiness
June 9, 2021 Thomas Fairbairn

G7 Tax Deal: What You Need to Know

Customer Experience
January 15, 2021 Thomas Fairbairn

CXPA celebrates 10 years of nurturing results through CX!

Business
October 28, 2020 Thomas Fairbairn

Winners Announced: Gulf Sustainability and CSR Awards 2020!

Business
September 22, 2020 Thomas Fairbairn

Join the Collaboration Network’s Webinar on 24th September!

Customer Experience
September 22, 2020 Thomas Fairbairn

Upcoming CX Webinar with Ipsos

Business
September 15, 2020 Thomas Fairbairn

Fintech Finance: Our New Partner for IBX Awards!

Customer Experience
September 9, 2020 Thomas Fairbairn

CXO Insight ME: Our New Partner for GCXA

Customer ExperienceCustomer Service
September 9, 2020 Thomas Fairbairn

CustomerService.ae – Our New Partner for GCXA!

Business
August 21, 2020 Thomas Fairbairn

EME Outlook Magazine: Our New Media Partner for the International Business Excellence Awards

Business
August 21, 2020 Thomas Fairbairn

Gulf Property: New Media Partner for the International Business Excellence Awards

Customer Experience
August 21, 2020 Thomas Fairbairn

Amigos do CX: Our New Partner for ICXA

Personal Growth
August 12, 2020 Thomas Fairbairn

Our 3 Favourite Awards Acceptance Speeches – from other Awards!

Customer ExperienceDigital
August 12, 2020 Thomas Fairbairn

Sharing Your Story of Adaptation

BusinessCustomer ExperienceDigitalEmployees
August 12, 2020 Thomas Fairbairn

Go International: it’s a new way to win!

Business
July 23, 2020 Thomas Fairbairn

Why Entering Awards is Great for Your Marketing Plan

Customer Experience
July 22, 2020 Sandra Radlovacki

CX: Not a Project, But an Evolution

BlogBusinessCustomer Experience
July 10, 2020 Awards International

Awards International and CXPA are partnering in advancing CX

Business
July 8, 2020 Thomas Fairbairn

Three Songs Lifting our Spirits Right Now

Business
July 8, 2020 Thomas Fairbairn

Recognising Heroes at the UK Business Awards

Customer Experience
July 8, 2020 Thomas Fairbairn

Taking the UK Customer Experience Awards Online

EmployeesPersonal Growth
June 24, 2020 Thomas Fairbairn

Social Distancing and Emotional Distancing: What has Covid Taught Us?

Personal Growth
June 24, 2020 Thomas Fairbairn

Awards Entertainment: 3 of our Favourite Acts

Customer Experience
June 24, 2020 Thomas Fairbairn

Going Online: International Customer Experience Awards

Customer Experience
June 10, 2020 Thomas Fairbairn

How Our Awards Consultants Can Help You

BusinessPersonal Growth
June 10, 2020 Thomas Fairbairn

Introducing FASTHELP

Business
June 10, 2020 Thomas Fairbairn

What makes great business awards?

Business
May 13, 2020 Thomas Fairbairn

The 3 Best Presentations We’ve Ever Seen (That Weren’t At Our Awards!)

We Connect
May 4, 2020 Emilija Vacev

Every threat presents an opportunity for businesses to learn

Digital
April 29, 2020 Thomas Fairbairn

World Economic Forum’s Top 10 Digital Trends

Customer Experience
April 23, 2020 Thomas Fairbairn

3 Ways Our Awards Can Boost Your CX Performance

We Connect
April 17, 2020 Marijana Vitas

We Connect People: Helping You Catch Up With Key Industry Players

BusinessDigital
April 15, 2020 Thomas Fairbairn

Why Digital Experience Matters More Than Ever

Business
April 15, 2020 Thomas Fairbairn

Three Stories To Brighten Your Day

Business
April 15, 2020 Thomas Fairbairn

We’re going online!

We Connect
April 5, 2020 Marijana Vitas

Worldwide CX professionals at one place

Business
April 1, 2020 Thomas Fairbairn

CX Online Masterclasses: Learn from Home

Employees
April 1, 2020 Thomas Fairbairn

What Kind of Home-Worker Are You?

Customer ExperiencePersonal GrowthWe Connect
April 1, 2020 Marijana Vitas

10 years of attending our Awards

Personal Growth
March 19, 2020 Thomas Fairbairn

The Importance of a Winning Mentality

Customer Experience
March 19, 2020 Thomas Fairbairn

Coming Soon: Your CX Best Practice Bible

Personal Growth
March 19, 2020 Thomas Fairbairn

Luke Murfitt: Our New Global Ambassador

Business
March 4, 2020 Thomas Fairbairn

Taking Advantage of the Awards: Top 3 Tips

Business
February 21, 2020 Thomas Fairbairn

Civica: Our New Sponsors for the UK Complaint Handling Awards

Employees
February 18, 2020 Thomas Fairbairn

Tales from the Employee Experience Underground

BlogPersonal Growth
February 18, 2020 Thomas Fairbairn

Sense of Sustainability: Visualising The Climate in 2020

BusinessCustomer Experience
February 14, 2020 Thomas Fairbairn

UK Customer Experience Awards 2020: Open for Entries!

Customer ExperienceDigitalEmployees
February 4, 2020 Thomas Fairbairn

What makes our judging process transparent?

Customer Experience
February 4, 2020 Thomas Fairbairn

Customer Experience: How Far We’ve Come

Business
January 22, 2020 Marijana Vitas

Goumbook: our new Partner for the Gulf Sustainability and CSR Awards

Business
January 22, 2020 Thomas Fairbairn

How to get the most out of your Awards submission

Personal Growth
January 22, 2020 Thomas Fairbairn

Barnardo’s: How did we do in 2019?

BusinessCustomer ExperienceDigitalEmployees
January 22, 2020 Thomas Fairbairn

Best of both worlds: the conference-style feel of our Awards

Business
January 8, 2020 Thomas Fairbairn

Top 25 CX Influencers: The Top 5

Business
January 8, 2020 Thomas Fairbairn

Winners’ Webinars: Learn From the Best

Customer Experience
January 8, 2020 Thomas Fairbairn

Top 3 CX Trends in 2020

Customer ExperienceDigitalEmployees
December 10, 2019 Thomas Fairbairn

How to Choose the Perfect Category

Customer Experience
December 10, 2019 Thomas Fairbairn

Why We’re Bringing CXA to South East Europe

Personal Growth
December 10, 2019 Thomas Fairbairn

Golden Globes Nominations – Our Verdict

Customer Experience
November 27, 2019 Thomas Fairbairn

Winners Announced: International Customer Experience Awards

Customer Experience
November 20, 2019 Thomas Fairbairn

ICXA Finalists Spotlight: Airbnb and Voxpopme

Customer Experience
November 19, 2019 Thomas Fairbairn

ICXA Finalists Spotlight: OMV Deutschland, ambuzzador and 360° communications

Business
November 11, 2019 Thomas Fairbairn

UK Business Awards 2019: Winners Announced!

Customer Experience
November 6, 2019 Thomas Fairbairn

Why top organisations own their complaints success

Customer Experience
November 5, 2019 Thomas Fairbairn

Judging Interview: Steve Elvins

Business
October 22, 2019 Thomas Fairbairn

UK Business Awards: what our customers say

Customer ExperiencePersonal Growth
October 22, 2019 Thomas Fairbairn

Judging Interview: Debbie Ashton

Business
October 17, 2019 Aleksandar Ilic

Awards International 2020 Calendar

Customer Experience
October 11, 2019 Thomas Fairbairn

Winners Announced: UK Customer Experience Awards 2019

Business
October 8, 2019 Thomas Fairbairn

DVJ Insights: the key to brand growth

Customer ExperienceDigital
October 8, 2019 Thomas Fairbairn

OSX Summit: what we learned

Customer Experience
October 7, 2019 Thomas Fairbairn

Customer Experience: Underground Edition

Personal Growth
September 18, 2019 Thomas Fairbairn

Top 3 Wembley Stadium events – other than our Awards!

BusinessEmployees
September 18, 2019 Rodney Laws

8 ways technology is boosting Employee Experience

Customer ExperiencePersonal Growth
September 18, 2019 Thomas Fairbairn

OSX Summit & Expo: we’ll be there!

BusinessEmployees
September 4, 2019 Thomas Fairbairn

IBM Employee Experience Index – The Results

Customer ExperienceCustomer Service
September 3, 2019 Thomas Fairbairn

Worksmart announced as Silver Sponsor for UK Complaint Handling Awards

Personal Growth
September 3, 2019 Thomas Fairbairn

How to deliver an award-winning presentation

Customer Experience
August 21, 2019 Thomas Fairbairn

Venue Announced: International Customer Experience Awards

BusinessCustomer ExperienceEmployees
August 21, 2019 Thomas Fairbairn

Top American CEOs endorse stakeholder capitalism

Business
August 21, 2019 Thomas Fairbairn

Jeremy Corbyn Visits Awards International

BusinessPersonal Growth
August 7, 2019 Thomas Fairbairn

Top 4 reasons why our Awards are the fairest around

Customer Service
August 6, 2019 Thomas Fairbairn

Companies Announced: Winning With Complaint Handling Conference 2019

BusinessCustomer Experience
August 6, 2019 Thomas Fairbairn

Customer Experience Transformation – Top 3 Turnarounds

BusinessDigital
July 18, 2019 Awards International

Is Price the Only Factor When Choosing an E-Commerce Platform?

Digital
July 15, 2019 Thomas Fairbairn

UK Digital Experience Awards 2019 – Winners, Magic and More!

BusinessCustomer Service
July 11, 2019 Thomas Fairbairn

Top 4 Most Inspirational Complaint Handling Stories

Customer Service
July 10, 2019 Thomas Fairbairn

UK Complaint Handling Awards – Open for Entries

Digital
July 9, 2019 Thomas Fairbairn

DXA Finalists Spotlight – ORM/Transport for Wales

Digital
June 28, 2019 Thomas Fairbairn

DXA Finalists Spotlight – ORM with Artemis

Digital
June 25, 2019 Thomas Fairbairn

DXA Finalists Spotlight – Addreality

Business
June 24, 2019 Thomas Fairbairn

Genesys to Serve as Gold Sponsor for Customer Experience Awards

BusinessCustomer Experience
June 19, 2019 Thomas Fairbairn

Let’s hear it for B2B Customer Experience

BusinessDigital
June 12, 2019 Thomas Fairbairn

DXA Finalists Spotlight – OneSpan

EmployeesPersonal Growth
June 7, 2019 Thomas Fairbairn

Top 5 Awards Entry Mistakes

EmployeesPersonal Growth
May 21, 2019 Thomas Fairbairn

Winning Together: Team Experience at UKEXA

EmployeesPersonal Growth
May 21, 2019 Thomas Fairbairn

What’s it like to be an awards judge?

Employees
May 16, 2019 Thomas Fairbairn

Winners Announced: UK Employee Experience Awards 2019

Customer Experience
May 3, 2019 Thomas Fairbairn

How to Write a Good Survey Question

Customer ExperienceEmployees
April 30, 2019 Thomas Fairbairn

What’s the Link Between Employee and Customer Experience?

BusinessCustomer ExperienceDigitalEmployees
April 30, 2019 Thomas Fairbairn

5 Reasons Why Attending Cross-Sector Awards is a Must

Employees
April 16, 2019 Thomas Fairbairn

Finalists Spotlight: Geeks Ltd – Best Company To Work For (SME)

Business
April 12, 2019 Thomas Fairbairn

Finalists Announced: UK Digital Experience Awards 2019

Business
April 10, 2019 Thomas Fairbairn

Seven Customer Experience Horror Stories

Customer Experience
April 9, 2019 Thomas Fairbairn

International Customer Experience, Part One – The Netherlands

Customer Experience
April 2, 2019 Thomas Fairbairn

The 3 Best April Fool’s Pranks of 2019

BusinessCustomer ExperienceSales & Marketing
March 29, 2019 Thomas Fairbairn

Awards International at the B2B Marketing Expo

BusinessCustomer ExperienceCustomer ServiceDigital
March 26, 2019 Thomas Fairbairn

What CX Professionals Can Learn From Amazon

Business
March 20, 2019 Thomas Fairbairn

Entries Open: UK Business Awards 2019

BlogBusinessPersonal Growth
March 20, 2019 Neil Skehel

‘Winning Should Mean Win-Win’

Business
March 19, 2019 Awards International

Nicci Moss: Leading the Way from Swindon to Dubai

Personal Growth
March 13, 2019 Thomas Fairbairn

5 Ways to Become a Thought Leader in Your Field

Business
March 11, 2019 Aleksandar Ilic

Winners and Experiences from UK Complaint Handling Awards 2019

Customer Experience
March 4, 2019 Awards International

Focus on Customer Experience as EDAM Group Strives to be the Best

Business
March 1, 2019 Aleksandar Ilic

Finalists Announced: UK Employee Experience Awards 2019

Customer Experience
February 20, 2019 Aleksandar Ilic

2019 UK Customer Experience Awards: Celebrating a Decade of Excellence

Sales & Marketing
January 30, 2019 Awards International

10 Marketing Tools and Tactics that will Shake up the Industry in 2019

Sales & Marketing
January 23, 2019 Awards International

Why Simple and Strategic Promotions are Powerful Sales and Marketing Tools

Business
December 7, 2018 Aleksandar Ilic

Here are the Winners of the UK Business Awards 2018!

Customer Experience
December 5, 2018 Aleksandar Ilic

The Power of Community: PewDiePie vs T-Series

Business
December 3, 2018 Awards International

Aptean Joins 2019 UK Complaint Handling Awards Sponsors

Personal Growth
November 28, 2018 Aleksandar Ilic

7 Reasons Your Employees are Unhappy and What to do About it

Customer Experience
November 21, 2018 Aleksandar Ilic

Awards International names the Winners of International CX Awards!

Customer Experience
November 14, 2018 Awards International

Fortnite Wins Best Breakthrough Game at 2018 Esports Awards

Customer Experience
November 14, 2018 Awards International

2018 People’s Choice Awards: Complete Winners List

Business
November 6, 2018 Aleksandar Ilic

Ecoscheme Joins 2019 UK Complaint Handling Awards Sponsors

Business
November 1, 2018 Awards International

#GoogleWalkout: Thousands of Google Workers Protest and Demand Changes

Sales & Marketing
October 17, 2018 Aleksandar Ilic

5 Content Marketing Trends to Watch in 2019

Customer Experience
October 9, 2018 Awards International

7 Most Common Customer Pain Points and How to Fix Them

Business
September 12, 2018 Awards International

Top Ten Most Relevant Brands

Sales & Marketing
August 29, 2018 Aleksandar Ilic

Marketing and Lead Generation Inspiration From Apple, the First Trillion-Dollar Company

Personal Growth
August 29, 2018 Awards International

12 Proven Ways to Stay Focused That Increase Productivity

Sales & Marketing
August 8, 2018 Awards International

Is AI the Silver Bullet for Cybersecurity Challenges?

Business
August 8, 2018 Awards International

No, Elon Musk isn’t joking

Personal Growth
July 25, 2018 Aleksandar Ilic

New Email Scam Demands Bitcoin in Exchange for Deleting Secretly-Recorded Webcam Videos

Sales & Marketing
July 25, 2018 Aleksandar Ilic

Coke Profit Beats Estimates but Investors Still Thirsty for More

Business
July 4, 2018 Awards International

UK Economy Picks up Speed, Raising Chance of Rate Rise

Customer Experience
July 4, 2018 Gill Tiney

Finding Community in Collaboration

Personal Growth
June 27, 2018 Paul Blunden

Taking Your Website Global

Business
June 20, 2018 Aleksandar Ilic

Glassdoor’s Best 30 CEOs in UK

Business
June 20, 2018 Awards International

Microsoft CEO Downplays ICE Contract in Email to Employees

Sales & Marketing
June 13, 2018 Aleksandar Ilic

Data Breach Affecting 5.9M Payment Cards, 105k of Which Were Compromised

Customer Service
June 6, 2018 Aleksandar Ilic

3 Solutions for Overwhelmed Customer Service

Business
June 4, 2018 Awards International

Gold Standard Awards Trust Mark

Customer Service
June 4, 2018 Awards International

Resolver will return as a partner of the UK Complaint Handling Awards

Business
May 30, 2018 Awards International

Bosses Could Be Made Personally Liable for Nuisance Calls

Personal Growth
May 30, 2018 Awards International

Stack Overflow Reveals Insights Into UKI Developer Salaries and Top Programming Languages

Business
May 30, 2018 Awards International

Subscription Services are Delivering Success

Customer Experience
May 23, 2018 Paul Blunden

Why you should Invest in UX Research

Business
May 21, 2018 Aleksandar Ilic

UK Employee Experience Awards 2018: Winners Honoured in London

Personal Growth
May 16, 2018 Awards International

Are your Maths Skills up to Scratch on National Numeracy Day?

Customer Experience
May 16, 2018 Awards International

Airbnb’s Playful New Font “Cereal”

Sales & Marketing
May 16, 2018 Aleksandar Ilic

Android Devs Prepare to Hit Pause on Ads Amid Google GDPR Chaos

Business
May 9, 2018 Awards International

Vodafone makes €18bn swoop on Liberty Global cable networks

Business
May 9, 2018 Awards International

Reseller ME Hails Excellence in IT Channel Leadership and Innovation

Business
May 9, 2018 Awards International

Cyber Attacks and Approaches to Protecting Health Data

Business
April 25, 2018 Awards International

Here’s Why 2018 Could End Up Being a Great Year for the UK Economy

Personal Growth
April 24, 2018 Paul Blunden

How to Make a Good First Impression

Business
April 20, 2018 Aleksandar Ilic

What did you miss? [VIDEO]

Personal Growth
April 18, 2018 Awards International

The Most Successful People Learn How to Focus on the Positive

Personal Growth
April 18, 2018 Awards International

Financial Wellbeing: Are we Doing the Right Things?

Business
April 12, 2018 Aleksandar Ilic

Lewis Shand Smith Leaving Ombudsman Services

Sales & Marketing
April 11, 2018 Awards International

Zuckerberg Unscathed After five-hour Senate Grilling Session

Business
April 5, 2018 Aleksandar Ilic

How Does it Feel to Win? [VIDEO]

Personal Growth
April 5, 2018 Awards International

All the Nominees of 2018 Bafta TV Awards

Sales & Marketing
April 4, 2018 Awards International

Facebook Says it will not Extend GDPR Privacy Protections Beyond EU

Personal Growth
April 4, 2018 Awards International

5 Reasons Why an Employee Would Quit

Customer Experience
March 29, 2018 Paul Blunden

A Journey to Better Customer Experiences

Business
March 20, 2018 Awards International

UK Business Awards are Open for Entries!

Business
March 14, 2018 Awards International

Positive Predictions for UK Economy as Spring Blooms

Business
March 14, 2018 Paul Blunden

How to Make Conversational Interfaces Speak Our Language

Customer Experience
March 14, 2018 Jovana Bošnjak

Yelp Yourself

Customer Experience
March 7, 2018 Awards International

McAfee Launches Industry’s Most Comprehensive Cloud Security Solution for Microsoft Azure

Customer Experience
March 6, 2018 Awards International

FDM Group Partners UK Employee Experience Awards

Customer Experience
March 2, 2018 Awards International

Finalists Have Been Announced!

Customer Experience
March 1, 2018 Awards International

A Celebration of Partnership: Usability 247 and UK Digital Experience Awards

Customer Service
February 26, 2018 Awards International

And the Winners Are…

Business
February 23, 2018 Robert Allcock

Innovation – Its Not All Jazz Hands and Flamingo T-Shirts

Business
February 6, 2018 Awards International

ThinkEngine Partners with UK Digital Experience Awards for 2018

Business
February 6, 2018 Awards International

World Employee Experience Institute Joins the Awards for 2018

Personal Growth
August 24, 2017 Awards International

5 Things You Should Do to Stay Happy, Passionate and Productive While You Work

Customer Service
August 24, 2017 Awards International

4 Factors that Stop us Using Loyalty Perks

Customer Service
August 24, 2017 Awards International

Five Ways To Make The Most Out Of Brand Loyalty

Sales & Marketing
August 23, 2017 Awards International

How to Make Your Google AdWords Ads More Impactful Without Spending More

Sales & Marketing
August 23, 2017 Awards International

New Hire Training for Salespeople: The Ultimate Guide

Sales & Marketing
August 23, 2017 Awards International

The #1 Reason Why Prospects Go Dark and Don’t Buy

Business
August 23, 2017 Awards International

Five of the Most Common Customer-Centric Developments in UK Business

Personal Growth
August 23, 2017 Awards International

Competing for the Prestige

Personal Growth
August 21, 2017 Donna O’Toole

How to Play the Awards Game

Customer Service
August 21, 2017 Awards International

5 Leading Influencers Sharing their Secrets

Personal Growth
August 21, 2017 Awards International

The 5 Personality Traits All Entrepreneurs Must Have

Customer Service
August 18, 2017 Awards International

Marrying the CX and Loyalty Industries

Business
August 14, 2017 Awards International

10 Years After the Smoking Ban – What Has Changed?

Ana Belic

VIEW ALL POSTS

previousUK - CX Virtual Networking Meeting

nextBest Customer Experience Strategy