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Customer Centric Culture

Ana BelicMarch 6, 20201min

Solus are Aviva’s group of repair centres, rated #1 by customers, achieved through their innovative approach to customer-centric culture. Solus achieved the highest scores across finalists from all other categories at the UK Customer Experience Awards 2019 which made them Overall Winners.  swept the UK CX Awards taking home four awards

Judge Feedback: “Fabulous presentation delivered with passion and precision. Interesting journey showing real thought about customers via mapping.”

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Ana Belic

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