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Best Customer Experience Strategy

Ana BelicApril 23, 20201min
At our International CX Awards, we’ve heard the outstanding story from Abu Dhabi Ports, the organisation who transformed the customer service level.

Judge’s Feedback: Very good presentation with clearly defined vision and mission, and sensible stages of the process. Valuable customer journey mapping and I liked the focus on taking ownership of elements that are outside Abu Dhabi Ports control. I loved the fact that all senses were utilized in the customer experience vision, particularly sound, smell. Good to have the involvement of top management. organisations reaching new heights of customer experience and business success.Use the opportunity to find out why Abu Dhabi Ports wowed the judges and triumphed at our Awards.

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