Donna O’Toole is CEO of August – The Awards Consultancy, and a judge on many national awards including the Complaint Handling Awards.

Join Donna to find out how to motivate and inspire your complaints handling team by winning prestigious awards. Donna will be letting you into the secrets of award-winning complaints handling projects and helping you to get more value out of your own projects through the awards you enter.

In this talk you will learn:

• What to do NOW to make sure you have a chance of winning an award in the future
• What will make you win (or lose) a Complaint Handling Awards presentation
• How to get the maximum value out of the awards you enter and win

Bring your burning awards questions and Donna will answer these at the end of her talk too.