WINSIGHT WEBINARS

We’ve had some amazing winners over the years. At our various Awards, we’ve heard outstanding stories of individuals and organisations reaching new heights of customer experience and business success.

Now we’re sharing that winning inspiration with our Winsight Webinars series. These feature organisations that have wowed the judges and triumphed at our Awards in the past, and give you the chance to ask your questions and find out what they did so well.

Take a look at our upcoming talks below – we hope you can join us!

APR
10
11:30 am
Online Customer Experience /Utilities

Awards: UK Customer Experience Awards 2019

Presenter: Ailsa Roworth-Kear, Head of Marketing - Octopus Energy

Host: Simon Rustom, Managing Director - Customer Consulting Limited

Octopus Energy has proudly earned TOP TrustPilot ranking for energy suppliers with 5* ratings (by 92% of their customers), and recognition as the ONLY Which Recommended Energy Supplier for 2018 and 2019. Octopus Energy were double Winners at the UK Customer Experience Awards 2019. Judge feedback: A great opportunity to build an operation from scratch with a customer centric approach that has clearly made its mark in changing the industry norm.
JUN
10
11:30 am
Customer Centric Culture

Awards: UK Customer Experience Awards 2019

Presenter: DeAnna Avis, National Customer Experience Lead & Vicki Starrs, Service of Tomorrow Consultant from - Solus Accident Repair Centres

Host: Yvette Wise, Director - Capita

Solus are Aviva’s group of repair centres, rated #1 by customers, achieved through their innovative approach to customer-centric culture. Solus achieved the highest scores across finalists from all other categories at the UK Customer Experience Awards 2019 which made them Overall Winners.  swept the UK CX Awards taking home four awards Judge Feedback: “Fabulous presentation delivered with passion and precision. Interesting journey showing real thought about customers via mapping.
JUL
9
9:00 am
UK Business Awards 2020

Awards:

Presenter:

Host:

The UK Business Awards (UKBA) recognise the finest accomplishments from the world of British business. Now in its sixth year, ‘The Dons’ are back with 16 categories, in which businesses of every size and sector have the chance to do well.
JUL
16
9:00 am
UK Digital Experience Awards 2020

Awards:

Presenter:

Host:

No matter the size or sector of your organisation, these Awards celebrate outstanding digital achievements. It’s a chance to celebrate and reward your team’s talent while raising your profile and attracting a new network of customers. We have a 97% event satisfaction rating, and 92% of our attendees would recommend to a friend or colleague - find out more about what makes this event so special!
APR
14
CX: Stories, Quiz and Networking

Awards:

Presenter:

Host: Aleksandar Ilic

Date: April 14th Time: 5 pm Gulf Standard Time Topic: CX: Stories, Quiz and Networking Agenda: 
  • Opening
  • Five 5-minute CX stories
  • CX Quiz
  • Virtual networking